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The Fairmont Orchid, Hawaii

Average Price: $350  
 
Hotel Class:
1 North Kaniku Drive Kohala
Kamuela, 96743 View map  
4-Star Hotel Rank: 1 of 7
Average review rating: 4.3
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (73) , TripAdvisor (492) , YahooTravel (37)
SAFE TO BOOK ? (0/5 issues found)
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Poor
Appears in 13 comments. 
The following words were used in comments with Poor:
$ (2)   cold (2)   families (2)   hotel (2)   housekeeping (2)   large (2)   not (2)   old (2)   resort (4)   room (5)   service (5)   view (2)    
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1. -A new feature was just added to the rooms, which includes flat screen TV and small refrigerator, which is cold enough to keep yogurt and drinks cold-The bathrooms are seriously outdated with marble that is in poor shape, old fixtures and no ventilation-During our 8 nights in our room, there remained (we checked each day), several used coffee creamer containers, left from a previous guest, under our bed-The Orchid inflates the descriptions of their views within their rooms (photographs attached)-This resort is very geared towards families with children and large groups and as such, I would recommend this resort to families and large groups without hesitation.
"The Fairmont Orchid: Things To Know Before You Book " Read full review on TripAdvisor   12/5/2010 Vote      
2. ' I understand mistakes happen, but when there is no offer to make it right that is poor service.
"Dissapointed " Read full review on TripAdvisor   8/30/2010 Vote      
3. Obviously her first time at a resort, poor darling.
"Nice place - five star prices but not five star resort.. I'd go back with set and agreed to reservations - in writing. " Read full review on TripAdvisor   6/6/2010 Vote      
4. We realize that the summer of 2009 was a down economy but poor housekeeping along with old and broken furniture is not an excuse.
"Hotel 4 Star, Rooms 2 Star " Read full review on TripAdvisor   3/30/2010 Vote      
5. We actually skipped some meals because the food was so poor.
"I need a good meal in paradise! " Read full review on Expedia   2/25/2009 Vote      
6. We had a poor experience from the moment we arrived.
"Checked out early " Read full review on YahooTravel   1/17/2009 Vote      
7. The service at lunch was poor.
"Great property for a wonderful family vacation " Read full review on TripAdvisor   11/10/2007 Vote      
8. I've read other complaints about poor service and/or incomplete views of the ocean from the room and must say that these were not the case for us.
"Awesome Honeymoon! " Read full review on YahooTravel   7/21/2006 Vote      
9. We renewed our wedding vows at the hotel and everything was handled well except the hairdressers who did a poor job on both my daughter and myself (and still charged us $180 for blow drying and applying a curling iron to our hair).
"Excellent but you pay for it! " Read full review on TripAdvisor   2/1/2006 Vote      
10. In our opinion, the beach area at this resort is poor.
"Good Experience at the Fairmont " Read full review on TripAdvisor   6/19/2005 Vote      
   
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