The Fairmont Orchid, Hawaii, Kamuela, Complaint

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Rank

1st

Out of 22

The Fairmont Orchid, Hawaii	Average Price: $350 Check Rates

Hotel Class:

1 North Kaniku Drive Kohala

Kamuela, 96743 View map

4-Star Hotel Rank: 1 of 7
Average review rating: 4.3

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (73) , TripAdvisor (492) , YahooTravel (37)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit pricey (4) annoy (18) avoid (8) awful (5) bad (39) barely (4) chipped (8) complain (15) complaint (16) dated (22) difficult (4) dirty (13) disappoint (42) disturbing (4) downside (6) expensive (87) hard (18) hardly (5) hassle (8) horrible (7) inconvenient (5) issue (16) lack (6) loud (6) mediocre (9) misleading (4) mistake (6) negative (40) noise (6) noisy (5) outdated (7) outrageous (5) overpriced (19) peeling (4) poor (7) pricey (32) problem (33) ridiculous (5) rock (36) rough (7) shame (4) slow (12) smell (13) sophisticated (4) terrible (8) tiny (10) unfortunate (12) worn (4) worst (10) wrong (13)

Complaint

Appears in 49 comments.

The following words were used in comments with Complaint:
bar (3) beach (5) bed (3) big (4) biggest (4) complaints (49) food (8) guest (3) high (3) hotel (7) not (6) ocean (2) pool (5) price (4) room (9) service (4) small (3) useful (2) view (2) walking (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. My only complaint - no computers to access free of charge.

"Great Hotel " Read full review on TripAdvisor 2/21/2011 Vote

2. My only small complaint is that there is no wall mirror anywhere except the bathroom.

"a little slice of heaven " Read full review on TripAdvisor 1/1/2011 Vote

3. We also enjoyed breakfast at the Orchid Court (big complaint I have is that breakfast stops being served at 10:30 - this is way too early - should be noon).

"a little slice of heaven " Read full review on TripAdvisor 1/1/2011 Vote

4. My only complaint is that the cabana was just off a path where guest walked by to see the ocean view and peered in at us to see what we were up to.

"A perfect place for a romantic anniversary dinner " Read full review on TripAdvisor 9/2/2010 Vote

5. Not enough to necessitate a complaint or room change, but still a bit disturbing.

"Good, not Great " Read full review on TripAdvisor 6/10/2010 Vote

6. My biggest complaint was the shrill, raucous, piercing noises the maintenance staff at the Orchid were making during the day while we tried to relax by the pool and/or beach.

"Awesome; Almost Perfect -- Comprehensive Review " Read full review on TripAdvisor 5/14/2010 Vote

7. Excellent beds, clean rooms, no complaints.

"Excellent stay, exceeded expectations " Read full review on TripAdvisor 5/8/2010 Vote

8. The only complaint I have about that whole process was a comment made by the desk clerk who said 'Orbitz will have to pay us some more money'.

"I'd go back in a heartbeat! " Read full review on TripAdvisor 1/26/2010 Vote

9. Absolutely no complaint with the result.

"Terrific Experience " Read full review on Expedia 12/30/2009 Vote

10. I heard a number of other guests have similar complaints about the concierge.

"Showing it's age... " Read full review on TripAdvisor 12/6/2009 Vote