The Fairmont Orchid, Hawaii, Kamuela, Complain

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Rank

1st

Out of 22

The Fairmont Orchid, Hawaii	Average Price: $350 Check Rates

Hotel Class:

1 North Kaniku Drive Kohala

Kamuela, 96743 View map

4-Star Hotel Rank: 1 of 7
Average review rating: 4.3

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (73) , TripAdvisor (492) , YahooTravel (37)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit pricey (4) annoy (18) avoid (8) awful (5) bad (39) barely (4) chipped (8) complain (15) complaint (16) dated (22) difficult (4) dirty (13) disappoint (42) disturbing (4) downside (6) expensive (87) hard (18) hardly (5) hassle (8) horrible (7) inconvenient (5) issue (16) lack (6) loud (6) mediocre (9) misleading (4) mistake (6) negative (40) noise (6) noisy (5) outdated (7) outrageous (5) overpriced (19) peeling (4) poor (7) pricey (32) problem (33) ridiculous (5) rock (36) rough (7) shame (4) slow (12) smell (13) sophisticated (4) terrible (8) tiny (10) unfortunate (12) worn (4) worst (10) wrong (13)

Complain

Appears in 27 comments.

The following words were used in comments with Complain:
desk (3) drink (2) expense (2) floor (2) hotel (3) management (2) mistake (2) most (2) nice (3) not (3) ocean (2) personable (4) price (2) room (4) view (4)

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1. We were like Holy *%&$ is this a joke?We complained and got moved to the top floor of the other tower.

"2nd stay - very nice " Read full review on TripAdvisor 3/10/2011 Vote

2. It was a very nice stay on the big island and nothing to complain about at all.

"Relax and Enjoy!! " Read full review on TripAdvisor 7/31/2010 Vote

3. And for those who complain about the expense, what do they expect.

"An acceptable option for those who hate resorts " Read full review on TripAdvisor 7/14/2010 Vote

4. Also, I complained to the front desk manager, and he offered us 2 complimentary drinks, which was a nice gesture (although I was hoping for a free Brown's dinner).

"Awesome; Almost Perfect -- Comprehensive Review " Read full review on TripAdvisor 5/14/2010 Vote

5. In reality, they were garden views with partial angled ocean views, but we didn't complain to the management, because the waterfall was right outside our window and was it was pleasant to listen to at night.

"Fantastic Family Vacation " Read full review on TripAdvisor 2/21/2010 Vote

6. So people complaining about that are a little off base.

"Loved it - great family place. Search for deals on-line " Read full review on TripAdvisor 1/13/2010 Vote

7. We're not the sort to complain but it was noticeable.

"Showing it's age... " Read full review on TripAdvisor 12/6/2009 Vote

8. The hotel was excellent, no complain there but it was super expensive.

"Beautiful Get Away Place " Read full review on Expedia 10/7/2009 Vote

9. The rooms themselves are very nice (no normal person would complain), but they are slightly more dated than a similarly priced room at a destination with less natural beauty (say Las Vegas).

"Delightful " Read full review on TripAdvisor 9/3/2009 Vote

10. We were told this was a mistake of Expedia in the reservation and the mistake was corrected, but only after we complained repeatedly.

"Great hotel, average value " Read full review on TripAdvisor 8/22/2009 Vote