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The Fairmont Orchid, Hawaii

Average Price: $350  
 
Hotel Class:
1 North Kaniku Drive Kohala
Kamuela, 96743 View map  
4-Star Hotel Rank: 1 of 7
Average review rating: 4.3
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (73) , TripAdvisor (492) , YahooTravel (37)
SAFE TO BOOK ? (0/5 issues found)
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Bad
Appears in 65 comments. 
The following words were used in comments with Bad:
beach (4)   breakfast (4)   clean (3)   driving (3)   experience (3)   food (7)   hotel (13)   kid (4)   liked (3)   need (3)   nice (3)   not (27)   rating (3)   reasonable (3)   resort (4)   reviews (6)   room (14)   service (4)   staff (4)   well (3)    
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1. When we dined there last year, we were so disappointed in the reasonably bad (and extraordinarily pricey) food, that we canceled the upcoming reservations we had booked on our trip.
"4 out of the last 5 Christmases....but this may be the last " Read full review on TripAdvisor   12/6/2010 Vote      
2. We are also saddened by the reasonably bad food and drinks.
"4 out of the last 5 Christmases....but this may be the last " Read full review on TripAdvisor   12/6/2010 Vote      
3. The room also smelled like mildew very badly.
"Dissapointed " Read full review on TripAdvisor   8/30/2010 Vote      
4. Luau would have been nice, we think, but due to (as it turns out false) reports of bad weather moving in, they decided at the last minute (vs.
"Nice Stay at a Beautiful Property " Read full review on TripAdvisor   7/11/2010 Vote      
5. Had a very bad experience at the former - not sure if it was the fault of management or waiter, but net result was our food arrived > an hour after ordering (and long after kids had fallen asleep at table) and manager's only response was to offer a free dessert to the visibly slumbering guests.
"Nice Stay at a Beautiful Property " Read full review on TripAdvisor   7/11/2010 Vote      
6. The bad:We were not given leis upon checkin.
"Good, not Great " Read full review on TripAdvisor   6/10/2010 Vote      
7. The lagoon can be very loud (from all the kids), but just move down south a bit and the noise at the next cove is not so bad.
"GOUGED " Read full review on TripAdvisor   4/26/2010 Vote      
8. I was upgraded to an Oceanfront room because I missed my flight into the Big Island due to bad weather, and was to forego the first pre-paid night.
"Beautiful Resort, Slightly Dated Rooms " Read full review on TripAdvisor   4/9/2010 Vote      
9. The only reason we could not give a perfect 5 star rating was because we had a bad experience in their lounge, where we went one evening to enjoy some food and (overpriced) wine.
"Almost perfect " Read full review on TripAdvisor   2/21/2010 Vote      
10. This includes breakfast ( not a lot of variety but not bad at all), free soda and water all day and appetizers from 5-7pm ( most days sushi, cheese, a hot appetizer, and cookies).
"Like the Hapuna Beach more.. " Read full review on TripAdvisor   2/21/2010 Vote      
   
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