Sheraton Waikiki, Honolulu, Complaint

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Rank

18th

Out of 165

Sheraton Waikiki	Average Price: $282 Check Rates

Hotel Class:

2255 KALAKAUA Avenue

Honolulu, 96815 View map

4-Star Hotel Rank: 8 of 17
Average review rating: 3.71

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (80) , MyTravelGuide (157) , Travelocity (18) , TripAdvisor (1223) , YahooTravel (36)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (14) annoy (32) avoid (24) awful (13) bad (126) big deal (23) broken (12) chipped (12) complain (99) complaint (53) dated (23) difficult (29) dirty (46) disappoint (137) disgust (13) downside (22) expensive (131) frustrated (13) hard (73) hardly (16) horrible (30) inconvenient (17) issue (117) lack (44) loud (48) mold (15) negative (60) noise (149) noisy (55) outdated (16) overpriced (29) poor (41) pricey (49) problem (136) ridiculous (24) roach (13) rock (16) rude (39) sad (18) slow (39) smell (46) terrible (29) tiny (39) too small (15) uncomfortable (33) unfortunate (45) weird (22) worn (18) worst (40) wrong (31)

Complaint

Appears in 97 comments.

The following words were used in comments with Complaint:
area (4) bar (4) bathroom (5) bed (6) busy (4) chair (8) complaints (98) construction (4) floor (4) hotel (21) most (4) night (5) noise (7) not (14) pool (9) resort (4) room (24) service (6) staff (6) view (5)

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1. Another complaint I heard several times about this hotel was the lack of drawers, psssst to that.

"Second time stay after the complete remodel " Read full review on TripAdvisor 4/23/2012 Vote

2. So my wife goes down to put in a formal complaint and to tell them to clean our room.

"Housekeeping Failure " Read full review on TripAdvisor 4/15/2012 Vote

3. So, the public areas are lovely, the staff helpful and competent, what complaint could there be? Well the room we were 'upgraded' to was very interesting.

"Perfect location, funky room " Read full review on TripAdvisor 4/11/2012 Vote

4. We had no concerns or complaints about the room.

"Great location " Read full review on TripAdvisor 3/28/2012 Vote

5. complaints about low floor and noise/view issues have not been a problem.

"Location is everything. " Read full review on TripAdvisor 3/3/2012 Vote

6. Have heard of complaints of to much noise at nite from the pool area or the niteclub there.

"Sheraton Waikiki Stay " Read full review on TripAdvisor 1/31/2012 Vote

7. We didn't have any complaints about our room.

"Great View and Location " Read full review on TripAdvisor 12/10/2011 Vote

8. My only complaint about a breakfast we had at the hotel's 'Ingredients' restaurant was it was not what we expected and it was cold.

"Great location and facilities " Read full review on TripAdvisor 12/2/2011 Vote

9. I honestly had no complaints about the room.

"Great Overall Experience " Read full review on TripAdvisor 11/30/2011 Vote

10. Well we stayed here for a work related trip, so many of us had similar rooms and similar complaints, and let me just add that we are all from Hawai'i.

"Wouldn't stay here again " Read full review on TripAdvisor 11/20/2011 Vote