The Westin New York at Times Square, New York City, Service

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OpinionWell
Rank

77th

Out of 676

The Westin New York at Times Square	Average Price: $433 Check Rates

Hotel Class:

270 West 43rd Street

New York City, 10036 View map

4-Star Hotel Rank: 32 of 106
Average review rating: 4.16

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (20) , Expedia (53) , MyTravelGuide (1112) , Travelocity (70) , TripAdvisor (2135) , YahooTravel (121)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (116) bar (241) bath (77) bathroom (450) bed (492) bill (67) breakfast (317) charge (91) check in (395) check out (80) checkout (36) closet (28) complimentary (53) concierge (226) cost (98) deal (87) decor (70) dinner (90) food (235) front desk (271) gym (70) hotel (3099) housekeeping (123) lobby (196) location (1306) manager (98) mini bar (36) minibar (26) money (103) parking (38) pillow (47) price (254) rate (147) recommend (308) restaurant (383) room (3506) room service (121) service (637) sheets (40) shower (308) spa (51) staff (1028) street (316) suite (83) towel (113) value (72) view (700) walk (324) water pressure (27) wireless (74)

Service

Appears in 632 comments.

80% wrote positive comments about service

The following words were used in comments with Service:
clean (37) concierge (31) customer (59) desk (38) excellent (58) expectation (28) food (31) friendly (28) good (105) great (105) guest (24) helpful (35) hotel (170) location (61) need (23) nice (33)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. It was a incredible stay with great service and be sure to get an upper floor if possible for terrific views.

"Great Views Great Staff " Read full review on TripAdvisor 5/21/2012 Vote

2. The customer service was pretty good.

"Great location, will be much better once renovation is complete " Read full review on TripAdvisor 5/18/2012 Vote

3. Service was also very good, but would try another hotel when we go back to NYC.

"Great location. Average Hotel. " Read full review on TripAdvisor 5/16/2012 Vote

4. Great service.

"Great location... Great hotel " Read full review on TripAdvisor 5/16/2012 Vote

5. Typical Westin experience, great service, room was clean, spacious for NY standards, and the location was perfect.

"My favourite NY hotel so far... " Read full review on TripAdvisor 5/8/2012 Vote

6. We always had great service.

"Only thing going for it is the location. " Read full review on TripAdvisor 5/7/2012 Vote

7. Great location, OUTSTANDING service and the rooms were perfect for a romantic get away.

"Outstanding service, great location " Read full review on TripAdvisor 4/30/2012 Vote

8. The bar is nice and the service good, but why put it on the 2nd floor.

"Short break in the Big Apple! " Read full review on TripAdvisor 4/25/2012 Vote

9. I will forewarn all of you I am rather critical of hotels and service as I spent 10 years in the business myself including 3 years in management at a Luxury Collection property in Scottsdale AZ.

"Great location, fix housekeeping issues for 4 star rating. " Read full review on TripAdvisor 4/23/2012 Vote

10. Even though the bar was jammed the service was excellent and our server made an effort to make conversation with us which I like.

"Great location, fix housekeeping issues for 4 star rating. " Read full review on TripAdvisor 4/23/2012 Vote