The Westin New York at Times Square, New York City, Bill

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Rank

77th

Out of 676

The Westin New York at Times Square	Average Price: $433 Check Rates

Hotel Class:

270 West 43rd Street

New York City, 10036 View map

4-Star Hotel Rank: 32 of 106
Average review rating: 4.16

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (20) , Expedia (53) , MyTravelGuide (1112) , Travelocity (70) , TripAdvisor (2135) , YahooTravel (121)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

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amenity (116) bar (241) bath (77) bathroom (450) bed (492) bill (67) breakfast (317) charge (91) check in (395) check out (80) checkout (36) closet (28) complimentary (53) concierge (226) cost (98) deal (87) decor (70) dinner (90) food (235) front desk (271) gym (70) hotel (3099) housekeeping (123) lobby (196) location (1306) manager (98) mini bar (36) minibar (26) money (103) parking (38) pillow (47) price (254) rate (147) recommend (308) restaurant (383) room (3506) room service (121) service (637) sheets (40) shower (308) spa (51) staff (1028) street (316) suite (83) towel (113) value (72) view (700) walk (324) water pressure (27) wireless (74)

Bill	Appears in 66 comments. 50% wrote positive comments about bill

The following words were used in comments with Bill:
dispute (4) fridge (8) hotel (8) internet (5) new (3) night (11)

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1. The only complaint we had was a rather abrupt waiter in the Bar however the server who eventually provided us with the bill was pleasant - so maybe the first waiter was just having a bad day.

"Wonderful Hotel - will come back again " Read full review on TripAdvisor 11/25/2010 Vote

2. He was very polite and helped me out with a billing issue between the company paying for my stay and an issue we had with the reservation.

"Exceptional Service " Read full review on TripAdvisor 10/12/2010 Vote

3. On leaving, we paid our bill (pleased it was not bald guy with bushy beard)and the lady who dealed with us was lovely, she was a black young woman with braided highlighted hair tied back with a band, I am sorry I didn't get your name but was in shock at what you had to tell us.

"Some reception staff need training in manners " Read full review on TripAdvisor 7/20/2010 Vote

4. We had inadvertently 'consumed' over $30 of mini-fridge goodness on our bill, but once we explained that we had not, having the charges removed was no hassle at all.

"Large, slick, and did I mention expensive? " Read full review on TripAdvisor 9/27/2009 Vote

5. It is never a simple process to dispute with their billing department (the only part of the property that lacks the same great service I come back for) and it is the one thing that will, eventually, prevent me from going back there if it happens again (I'm giving the property one last chance in September).

"Always a great place to stay in NYC! " Read full review on TripAdvisor 7/15/2009 Vote

6. My suggestion to anyone planning to stay there; is to keep all email confirmations and make sure everything on the bill is perfect before you leave.

"Always a great place to stay in NYC! " Read full review on TripAdvisor 7/15/2009 Vote

7. Aside from billing, the rooms are a good size (even though I didn't get the room with city views I booked).

"Unexplained charges " Read full review on TripAdvisor 7/7/2009 Vote

8. When the new bartender came on he gave us a new bill for our cake we told him that we had already gave a hundred dollar bill to the previous bartender he just laughed and said sure you did.

"Hotel very good, service needs some help. " Read full review on TripAdvisor 6/27/2009 Vote

9. We had to argue that off our bill at check out.

"Only thing going for it is the location. " Read full review on TripAdvisor 5/7/2012 Vote

10. has its own cinema complex which is a bonusthe only bad thing i found, is the very high charge for the Internet [$8 for 15mins] Janice on reception agreed, and halved my final bill.

"Brilliant Hotel " Read full review on TripAdvisor 2/28/2012 Vote