The Westin New York at Times Square, New York City, Front Desk

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OpinionWell
Rank

77th

Out of 676

The Westin New York at Times Square	Average Price: $433 Check Rates

Hotel Class:

270 West 43rd Street

New York City, 10036 View map

4-Star Hotel Rank: 32 of 106
Average review rating: 4.16

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (20) , Expedia (53) , MyTravelGuide (1112) , Travelocity (70) , TripAdvisor (2135) , YahooTravel (121)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (116) bar (241) bath (77) bathroom (450) bed (492) bill (67) breakfast (317) charge (91) check in (395) check out (80) checkout (36) closet (28) complimentary (53) concierge (226) cost (98) deal (87) decor (70) dinner (90) food (235) front desk (271) gym (70) hotel (3099) housekeeping (123) lobby (196) location (1306) manager (98) mini bar (36) minibar (26) money (103) parking (38) pillow (47) price (254) rate (147) recommend (308) restaurant (383) room (3506) room service (121) service (637) sheets (40) shower (308) spa (51) staff (1028) street (316) suite (83) towel (113) value (72) view (700) walk (324) water pressure (27) wireless (74)

Front desk

Appears in 271 comments.

70% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (29) good (12) great (21) helpful (41) hotel (29) housekeeping (9) lobby (9) management (18) need (10)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The staff especially the front desk was very helpful and pleasant.

"Short New York family visit " Read full review on TripAdvisor 5/18/2012 Vote

2. The front desks were very efficent and helpful, be it checking us in, storing luggage, printing vouchers, providing directions or hailing a taxi, and i left feeling that everyone was very professional and effective.

"A big thank you to a very professional team! " Read full review on TripAdvisor 4/2/2012 Vote

3. The front desk staff is very helpful and friendly.

"Great Service " Read full review on TripAdvisor 3/25/2012 Vote

4. Initially unhappy with room allocated (it was designed for handicapped people) but room changed with minimum of delay by helpful front desk staff.

"Great location for exploring NY " Read full review on TripAdvisor 3/11/2012 Vote

5. Jonathan, the front desk manager took care of all of the arrangements, including the use of my points and he transferred my luggage while I was in a business meeting.

"Great Time at the Westin " Read full review on TripAdvisor 2/17/2012 Vote

6. The front desk staff was friendly and helpful, as was the bell team.

"Location, Location, Location " Read full review on TripAdvisor 2/3/2012 Vote

7. Ali, and the rest of the front desk staff are excellent, helpful and knowledgeable.

"Good people, average room " Read full review on TripAdvisor 1/29/2012 Vote

8. The experience started with the excellent customer service at the front desk.

"Absolutly Wonderful Stay!! " Read full review on TripAdvisor 1/21/2012 Vote

9. We went through a very efficient and friendly check-in (kudos to Janet at the front desk who handled us with ease despite the crowd).

"Heavenly Experience! " Read full review on TripAdvisor 1/17/2012 Vote

10. The staff at front desk was friendly and efficient.

"Desirable location, poor service " Read full review on TripAdvisor 1/4/2012 Vote