Hotel Pennsylvania, New York City, Staff

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Rank

244th

Out of 676

Hotel Pennsylvania	Average Price: $232 Check Rates

Hotel Class:

401 7TH AVENUE NEW YORK

New York City, 10001 View map

2-Star Hotel Rank: 48 of 144
Average review rating: 2.6

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (12) , Expedia (79) , MyTravelGuide (35) , TripAdvisor (543) , YahooTravel (184)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (18) bar (14) bath (48) bathroom (263) bathtub (10) bed (210) bill (10) breakfast (57) charge (40) check in (264) check out (46) closet (28) concierge (9) cost (34) deal (22) decor (21) dinner (9) food (30) front desk (90) hotel (1467) housekeeping (15) lobby (198) location (517) maid (18) maid service (9) manager (79) money (78) parking (12) pillow (28) price (180) rate (34) recommend (82) refund (14) restaurant (38) room (1638) room service (9) service (108) sheets (47) shower (172) staff (241) street (87) suite (26) towel (93) tub (29) valet (11) value (34) view (59) walk (107) water pressure (17) wireless (16)

Staff

Appears in 241 comments.

63% wrote positive comments about staff

The following words were used in comments with Staff:
clean (23) desk (29) friendly (55) good (14) great (14) helpful (52) hotel (67) liked (15) lobby (12) location (13) management (10) need (16) new (18) nice (16) pleasant (11) reception (17) rude (32)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk staff was friendly.

"Poor Pennsylvania. Needs retirement. " Read full review on TripAdvisor 1/6/2011 Vote

2. This is the second time my daughter and I have stayed here and I have to say although I agree the rooms are tired but you dont sleep on the walls and ceiling, sheets were changed and spotless towels changed everyday staff in general friendly superb location would recomend.

"Fantastic " Read full review on TripAdvisor 12/26/2010 Vote

3. The hardworking cleaning staff always did their best to make the room presentable and the bathroom towels were perfection.

"This Hotel should be a Class Act ..... but isn't! " Read full review on TripAdvisor 12/23/2010 Vote

4. The hotel staff was awesome, we checked in early, and we loved the penn 5000 lounge because it was freezing outside so we always had somewhere to get a fresh cup of coffee (it is a personal one cup coffee maker and it comes with all sorts of great coffee flavors).

"What is the fuss about?! this place was awesome!! " Read full review on TripAdvisor 12/22/2010 Vote

5. Nice staff, large room with a walk-in closet (#1724).

"What is all the complaining about? " Read full review on TripAdvisor 11/28/2010 Vote

6. pretty basic, clean room and bathroom, comfy bed, lovely staff, needs a little tlc.

"acceptable " Read full review on TripAdvisor 11/28/2010 Vote

7. The staff were very accommodating, friendly and very helpful.

"Dont be put off - FANTASTIC LOCATION " Read full review on TripAdvisor 11/20/2010 Vote

8. NO bed bugs, Check-In staff were great, Security was fantastic, and i cant say enough about how great the location is.

"Pleasently Surprised-highly reccomend this hotel to anyone looking to travel on a budget! " Read full review on TripAdvisor 11/17/2010 Vote

9. Their staff desparaly needs better customer reations skills.

"Buyer beware " Read full review on TripAdvisor 11/7/2010 Vote

10. The staff is friendly and very knowledgeable.

"Excellent experience. Nice hotel. Great location/value. Knowledgeable staff. " Read full review on TripAdvisor 11/4/2010 Vote