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Rank
244th
Out of 676

Hotel Pennsylvania

Average Price: $232  
 
Hotel Class:
401 7TH AVENUE NEW YORK
New York City, 10001 View map  
2-Star Hotel Rank: 48 of 144
Average review rating: 2.6
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (12) , Expedia (79) , MyTravelGuide (35) , TripAdvisor (543) , YahooTravel (184)
SAFE TO BOOK ? (4/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 79 comments. 
56% wrote positive comments about manager
The following words were used in comments with Manager:
complain (6)   credit (4)   desk (14)   floor (4)   helpful (8)   hotel (14)   informative (4)   liked (6)   management (80)   new (4)   night (6)    
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1. The manager was really nice and gave us our money back without any troubles.
"AVOID THIS HOTEL " Read full review on TripAdvisor   12/11/2010 Vote      
2. There is supposedly a new manager and I feel for her because she has a lot of work to do.
"There is a lot to do to improve on " Read full review on TripAdvisor   11/7/2010 Vote      
3. When I returned to my room, I called a manager - a tremendously rude man who told me that my room was not an upgrade and that he wouldn't help me out.
"Just don't stay here " Read full review on TripAdvisor   9/15/2010 Vote      
4. The manager dismissed me and could care less.
"The Hotel valet crashed my car " Read full review on TripAdvisor   8/30/2010 Vote      
5. Only plus side; the manager accepted our cancellation without charge.
"first impressions - from bad to worse " Read full review on TripAdvisor   7/8/2010 Vote      
6. Hotel check-in shouldn't take that long, and the manager should do something about it when it does (as in step in and help or do something to compensate for it).
"Allow an hour for check-in and don't expect anyone to care " Read full review on TripAdvisor   12/8/2009 Vote      
7. I asked the manager to come up to see the room (#1094) and the only thing he said was, someone would be up to give us a key to a new room.
"In 62yrs. On Earth, This Was My Worst Stay In Any Hotel, Anywhere!! " Read full review on TripAdvisor   11/21/2009 Vote      
8. We called the front desk, the manager didn't acknowledge the complaint, just told us to come back down and gave us new keys.
"All around HORRIBLE experience! " Read full review on TripAdvisor   8/3/2009 Vote      
9. They only had 2 agents at the front desk, so I called the hotel and asked for a manager and told them about the line to see if there was anybody else that could come help out the front desk.
"RUN AWAY!! Better hotels are close! " Read full review on TripAdvisor   8/2/2009 Vote      
10. so I said I would like to speak to the duty manager and he wasnt much better .
"STAFF FRESH FROM CHARM SCHOOL " Read full review on TripAdvisor   3/25/2009 Vote      
   
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