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Rank
244th
Out of 676

Hotel Pennsylvania

Average Price: $232  
 
Hotel Class:
401 7TH AVENUE NEW YORK
New York City, 10001 View map  
2-Star Hotel Rank: 48 of 144
Average review rating: 2.6
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (12) , Expedia (79) , MyTravelGuide (35) , TripAdvisor (543) , YahooTravel (184)
SAFE TO BOOK ? (4/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 90 comments. 
63% wrote positive comments about front desk
The following words were used in comments with Front desk:
clean (6)   complain (5)   desk (95)   friendly (5)   helpful (10)   hotel (10)   impressed (4)   informative (4)   liked (5)   management (8)   need (4)   rude (8)   smoke (3)   staff (16)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. Front desk staff was friendly.
"Poor Pennsylvania. Needs retirement. " Read full review on TripAdvisor   1/6/2011 Vote      
2. We were just so tired and grateful that one person took pity on us at the front desk and helped me until he was finally pulled from the front and made to stop talking to us.
"Pregnant and treated like crap by the staff at the Penn Hotel...worst experience ever " Read full review on TripAdvisor   12/21/2010 Vote      
3. I walked over to the front desk for the last time, and a young man who wouldn't even look at me signed us in, gave me keys and then gave me a receipt and then looked past me to help the next person.
"Pregnant and treated like crap by the staff at the Penn Hotel...worst experience ever " Read full review on TripAdvisor   12/21/2010 Vote      
4. I asked to speak to the manager and he just all together stopped coming out from the back (he never stayed at the front desk to help solve this small issue).
"Pregnant and treated like crap by the staff at the Penn Hotel...worst experience ever " Read full review on TripAdvisor   12/21/2010 Vote      
5. When I called the front desk for assistance the lady stated 'you need to turn it to the right and if not to the left' when I told her that i tired both she told me I needed to read the print on the AC unit and that wouldve been great if it hadnt all been scratched off.
"Worse Experience Ever " Read full review on TripAdvisor   11/5/2010 Vote      
6. We stood in a long line to check in, however the line went fast, and the people at the front desk were quick and efficient.
"PERFECT FOR QUICK GETAWAY, LAST MINUTE SPLURGE TO NYC! " Read full review on TripAdvisor   8/6/2010 Vote      
7. I was impressed with how I was treated at the front desk.
"You might confuse this hotel with the Port Authority Bus Station " Read full review on TripAdvisor   7/29/2010 Vote      
8. Location is outstanding and you are on the doorstep and walking distance to Times Square/Empire State/Macys/Broadway etc.Check in was within 10 minutes on a very busy day and I was greeted by a very helpful and sweet young lady at the front desk,please note that all the staff I had dealings with were most helpful and polite with all staff always talking to you if you passed in the hotel (NOT RUDE 1 BIT).
"Give the place a chance !!! " Read full review on TripAdvisor   6/14/2010 Vote      
9. The front desk receptionist, when we finally got to her, was very pleasant.
"A dingy poorly run hotel with long waits for check in " Read full review on TripAdvisor   5/20/2010 Vote      
10. The staff at the front desk was helpful because we had to replace our key several times due to it being stored with credit cards and demagnitizing.
"Better than I thought! " Read full review on Expedia   4/26/2010 Vote      
   
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