Hotel Pennsylvania, New York City, Refund

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Rank

244th

Out of 676

Hotel Pennsylvania	Average Price: $232 Check Rates

Hotel Class:

401 7TH AVENUE NEW YORK

New York City, 10001 View map

2-Star Hotel Rank: 48 of 144
Average review rating: 2.6

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (12) , Expedia (79) , MyTravelGuide (35) , TripAdvisor (543) , YahooTravel (184)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Refund

Appears in 14 comments.

The following words were used in comments with Refund:
complain (2) friendly (3) hotel (5) new (2)

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1. DEMAND A REFUND.

"Needs major work, where's the chandelier??? " Read full review on TripAdvisor 8/19/2010 Vote

2. When I explained the situation all 3 people I spoke to who worked in the hotel, expressed similar concerns and understood my reasons for wishing to check out immediately and receive a full refund.

"The worst hotel I have ever visited. Checked in and checked out immediately " Read full review on TripAdvisor 8/15/2010 Vote

3. We wanted a refund but he strongly denied our request.

"Don't stay here! " Read full review on TripAdvisor 8/11/2010 Vote

4. I had prepaid for the room via an agent and the hotel charged my card again and refused to refund.

"Stay away from this fraudster " Read full review on TripAdvisor 3/25/2010 Vote

5. We called downstairs for refund but was given an option for a refurbished room.

"Depends on what floor you are on " Read full review on TripAdvisor 1/3/2010 Vote

6. When we checked out they had charged us $16.49 for a phone call that didn't even connect, and were totally uncooperative about a refund.

"Not the Friendliest, expected more in New York " Read full review on TripAdvisor 11/17/2009 Vote

7. A refund wasn't available as we booked through an agent.

"All was going well until the cockroach " Read full review on TripAdvisor 6/1/2009 Vote

8. My friend spoke to Cynthia, who informed her that we could come to the front desk and check out and get a refund.

"Worst hotel I've ever been in " Read full review on TripAdvisor 5/19/2009 Vote

9. My friend had paid for the room on her debit card and she requested something in writing showing that the full amount was going to be refunded.

"Worst hotel I've ever been in " Read full review on TripAdvisor 5/19/2009 Vote

10. She was rude and did not give us any type of refund or compensation and continued to tell us that New York was an expensive place etc. Overall just do not go there.

"Disgusting " Read full review on TripAdvisor 4/30/2009 Vote