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Rank
244th
Out of 676

Hotel Pennsylvania

Average Price: $232  
 
Hotel Class:
401 7TH AVENUE NEW YORK
New York City, 10001 View map  
2-Star Hotel Rank: 48 of 144
Average review rating: 2.6
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (12) , Expedia (79) , MyTravelGuide (35) , TripAdvisor (543) , YahooTravel (184)
SAFE TO BOOK ? (4/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Bill
Appears in 10 comments. 
The following words were used in comments with Bill:
free (2)   hotel (3)   lounge (2)    
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1. Also be aware not to use prepaid callcards in the hotel rooms you will be charged and will receive a fine big bill.
"What a nightmare " Read full review on TripAdvisor   3/12/2009 Vote      
2. Still pissed and will forward the bill to the Better Business Bureau.
"Dont use the phone " Read full review on YahooTravel   1/28/2008 Vote      
3. Alcohol is expensive and watch out for the automatic addition of 18% gratuity on your bill when paying anywhere.
"Better than expected - give them a break " Read full review on TripAdvisor   11/2/2010 Vote      
4. s dollars per night per room we opted for this as a last resort,the Penn 5000 lounge gave us free24 hour internet access,breakfast,we went to room 1129 and to be honest it was lucky to be a two star,it had the same peeling paint,only difference was a flat screen tv,larger fridge and a connection for ipod that never worked,we reluctantly unpacked and went ight seeing,when we came back to room there was a massive cockroach in bathroom crawling on our toothbrushes and toilietries,couldnt sleep for the 1960's air con unit as it was so noisy,went to penn 5000 lounge next morning for breakfast and it was a medium size room with a couple trays of pastrys,an urn full of orange juice,no tea bags,two broken coffee machines and no staff member for assistance,despite requests for tea bags nothing was ever done,when i checked out on Monday 13th Sept 2010 i got a bill in excess of 400 US dollars for upgrade for both rooms,i argued the point with them but they were nothing but an arrogant bunch and were only interested in your cash and couldnt care about your stay.
"cesspit of nyc " Read full review on TripAdvisor   9/14/2010 Vote      
5. If you have already booked and have to stay at this dump then UNDER NO CIRCUMSTANCES CHANGE TRAVERLLERS CHEQUES AT THE RECEPTION AS THEY GIVE YOU FAKE DOLLAR BILLS IN EXCHANGE.
"WARNING!!! " Read full review on TripAdvisor   9/3/2010 Vote      
6. I later found out (because I called and threatened the hotel that I would send them the bill for copies of our keys to be made - they have chips and can only be copied by the dealer) and miraculously our keys appeared at the bell captain station.
"Really shameful customer service, management ought to be embarassed " Read full review on TripAdvisor   3/14/2010 Vote      
7. I had no other option but to pay, there was no room for negotiation with the receiption, she was completely abrupt and rude, not sympathetic, considering my bill for the week was $400 for the room and another $300 for phonecalls, complete rip off - when I questioned the rates, I was abruptly told the rate are on the phones on the rooms, WHICH THEY ARE NOT, If I was given a free holiday to stay in this hotel again, I WOULD GLADLY DECLINE - NIGHTMARE.
"Nightmare Hotel - rude staff, dirty/damp rooms and complete rip off with phonecalls " Read full review on TripAdvisor   3/3/2010 Vote      
8. They served Smash as, 'creamed potatoes' & the waitress took it upon herself to add her 18% tip to the bill anyway.
"Great Location. Shockingly rude desk staff & desperately in need of modernisation. " Read full review on TripAdvisor   8/16/2009 Vote      
9. Apparently our boss had to fax a bunch of papers to approve the billing.
"All around HORRIBLE experience! " Read full review on TripAdvisor   8/3/2009 Vote      
10. They deducted half of my bill after complaining.
"Dont use the phone " Read full review on YahooTravel   1/28/2008 Vote      
   
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