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Rank
6th
Out of 197

InterContinental Boston

Average Price: $452  
 
Hotel Class:
510 Atlantic Avenue
Boston, 02210 View map  
4-Star Hotel Rank: 5 of 38
Average review rating: 4.15
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (31) , MyTravelGuide (140) , Travelocity (25) , TripAdvisor (893) , YahooTravel (7)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Poor
Appears in 39 comments. 
The following words were used in comments with Poor:
bar (5)   customer (4)   experience (3)   good (4)   guest (3)   hotel (15)   management (2)   new (2)   night (4)   not (3)   opinion (2)   overpriced (3)   park (3)   quality (3)   room (9)   service (17)   soap (2)   staff (5)   super (2)   towel (2)    
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1. * Breakfast was poor.
"High expectations - met with disappointment " Read full review on TripAdvisor   5/21/2012 Vote      
2. The above gave me an overwhelming feeling of poor service, I suggest someone from this hotel should go to China and benchmark themselves on service standards.
"High expectations - met with disappointment " Read full review on TripAdvisor   5/21/2012 Vote      
3. Room was poor and at over $300 per night overpriced.
"High expectations - met with disappointment " Read full review on TripAdvisor   5/21/2012 Vote      
4. From start to finish the experience was poor and left me asking - was this the same hotel group.
"High expectations - met with disappointment " Read full review on TripAdvisor   5/21/2012 Vote      
5. Advice from staff on arrival was poor about check in, and on check in when I checked about my room grade, as I am ambassador level, she had not noticed.
"High expectations - met with disappointment " Read full review on TripAdvisor   5/21/2012 Vote      
6. The bed was very comfortable and the shower was pretty poor.
"Very Good Business Hotel " Read full review on TripAdvisor   4/28/2012 Vote      
7. Everything in the room looked new but quality was poor.
"Terrible experience at this "luxury" hotel " Read full review on TripAdvisor   4/10/2012 Vote      
8. The Boston Intercontinental sets a very poor example for what customer service should not be.
"Terrible Service " Read full review on TripAdvisor   8/17/2011 Vote      
9. So, it is quite disappointing when you go to lay down in this plush hotel to find yourself in a hard bed and very poor pillows.
"Nice Rooms, Nice Location, Poor Beds & Pillows " Read full review on TripAdvisor   7/31/2011 Vote      
10. There were no flowers in the lobby, poor lighting, unhappy staff.
"Deeply Disappointed " Read full review on TripAdvisor   7/11/2011 Vote      
   
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