InterContinental Boston, Boston, Complain

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Rank

6th

Out of 197

InterContinental Boston	Average Price: $452 Check Rates

Hotel Class:

510 Atlantic Avenue

Boston, 02210 View map

4-Star Hotel Rank: 5 of 38
Average review rating: 4.15

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (31) , MyTravelGuide (140) , Travelocity (25) , TripAdvisor (893) , YahooTravel (7)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit pricey (7) annoy (20) apologetic (6) avoid (14) awful (13) bad (41) big deal (16) broken (6) complain (23) complaint (33) difficult (11) dirty (8) disappoint (52) disturbing (9) downside (26) expensive (84) frustrated (7) hard (36) hardly (8) hassle (8) hate (5) horrible (9) inconvenient (17) issue (60) lack (24) loud (28) mistake (11) negative (32) noise (78) noisy (17) outrageous (7) overpriced (24) poor (35) pricey (46) problem (86) ridiculous (13) rock (8) rude (30) sadly (8) shock (6) slow (17) smell (13) terrible (19) tiny (10) ugly (13) uncomfortable (12) unfortunate (20) weird (16) would have liked (7) wrong (21)

Complain

Appears in 29 comments.

The following words were used in comments with Complain:
$ (2) better (2) desk (2) expectation (2) floor (2) great (3) hotel (7) liked (4) management (2) night (2) not (7) noticeable (2) phone (2) reservation (2) return (2) reviews (3) room (10) service (4) staff (3)

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1. I was moved to a slightly better room after I complained.

"High expectations - met with disappointment " Read full review on TripAdvisor 5/21/2012 Vote

2. At 230 I called the desk to complain and the clerk said, 'Do you know what room number it is?.

"All the right stuff but we will not return " Read full review on TripAdvisor 4/9/2012 Vote

3. We were located on the 6th floor looking out at the children's museum, a higher floor would have been even better, but we got a great rate on the room so I'm not going to complain.

"Excellent Hotel " Read full review on TripAdvisor 2/20/2012 Vote

4. Loved the windows, so hard to complain.

"Top shelf " Read full review on TripAdvisor 1/7/2012 Vote

5. Don't complain to management they will state that it wasn't their fault.

"Don't stay here " Read full review on TripAdvisor 11/22/2011 Vote

6. I stayed on points so I really can't complain about the price but I know I would not be happy paying 500+ per night to stay here.

"Good stay but not great " Read full review on TripAdvisor 10/9/2011 Vote

7. Employees were great and helpful> I did hear somebody call the front desk to complain while I was there and they were quick to put the bellman on the phone with appropriate apologies for whatever was going on - well handled.

"Outstanding Value, good location if you know what you are doing " Read full review on TripAdvisor 9/11/2011 Vote

8. ) Because of that, I feel like I have no right to complain about anything at the InterContinental.

"Thought it was nice. " Read full review on TripAdvisor 9/3/2011 Vote

9. For a room service bill of $75 I expect them to get things like that right, but I was too jet lagged to complain and I think it was just a little bit of a hiccup as the room service breakfast was great, as I would expect for $26.

"Gr " Read full review on TripAdvisor 3/25/2011 Vote

10. Two hours later and several phone calls to our online travel site and the hotel's corporate customer service number to complain, we finallly heard from another hotel mgr, Greg, who came to our room with keys to accomodate us with another room with a king bed.

"Worst hotel experience in 20+ years of travel! " Read full review on TripAdvisor 3/5/2011 Vote