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Rank
35th
Out of 415

Hyatt Regency Chicago

Average Price: $274  
 
Hotel Class:
151 East Wacker Drive
Chicago, 60601 View map  
4-Star Hotel Rank: 17 of 39
Average review rating: 3.63
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (4) , Expedia (48) , MyTravelGuide (8689) , Travelocity (79) , TripAdvisor (1701) , YahooTravel (163)
SAFE TO BOOK ? (3/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Overbook
Appears in 43 comments. 
The following words were used in comments with Overbook:
accommodating (2)   apologetic (2)   apology (2)   arrival (8)   bed (6)   compensate (2)   conference (2)   hotel (32)   night (9)   not (7)   party (3)   policy (2)   problem (2)   rollaway (3)   room (21)   suite (2)   view (2)   voucher (2)   weekends (2)   well (2)    
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1. Upon arrival the check-in lady politely told us that the hotel was overbooked that night.
"Lovely hotel " Read full review on TripAdvisor   7/26/2011 Vote      
2. The hotel was overbooked and we were forced to stay one night in a different hotel.
"Absolute nightmare - overbooked, displaced, and then charged for a room I didn't even stay in. " Read full review on TripAdvisor   11/5/2009 Vote      
3. Arrived late in the evening for prepaid room to be told that the hotel was overbooked.
"Hotel Overbooked-Confirmed-reservation room not available-no refund " Read full review on TripAdvisor   9/1/2009 Vote      
4. I arrived at Hyatt Regency Chicago to find that they had overbooked.
"Waaaay Overpriced For What It Is " Read full review on TripAdvisor   8/14/2009 Vote      
5. Got to the check-in counter at about 9PM on a Tuesday and after a couple of minutes of 'I have to check something', I was told that they were overbooked and they would send me to another hotel for the night and give me my rooms the following day.
"Nightmare on Wacker Dr " Read full review on TripAdvisor   7/27/2009 Vote      
6. With the exception of some billing issues and the fact that this hotel is notorious for overbooking, we had a lovely stay.
"Beautiful Hotel " Read full review on TripAdvisor   7/5/2009 Vote      
7. As some reviews note, there are a number of nice features to this hotel, but they are all overshadowed by the ridiculous amount of overbooking, which is at a level to be an unethical business practice.
"oversold again " Read full review on TripAdvisor   6/22/2009 Vote      
8. THIS HOTEL DOES ITS WORST OVERBOOKING DURING CONVENTIONS.
"oversold again " Read full review on TripAdvisor   6/22/2009 Vote      
9. Several of the hotel employees on multiple trips over the years have acknowledged to me that this hotel has a problem with overbooking.
"oversold again " Read full review on TripAdvisor   6/22/2009 Vote      
10. As noted by many others, this hotel has a terrible problem with overbooking.
"oversold again " Read full review on TripAdvisor   6/22/2009 Vote      
   
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