Hyatt Regency Chicago, Chicago, Mistake

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Rank

35th

Out of 415

Hyatt Regency Chicago	Average Price: $274 Check Rates

Hotel Class:

151 East Wacker Drive

Chicago, 60601 View map

4-Star Hotel Rank: 17 of 39
Average review rating: 3.63

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (48) , MyTravelGuide (8689) , Travelocity (79) , TripAdvisor (1701) , YahooTravel (163)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Mistake

Appears in 26 comments.

The following words were used in comments with Mistake:
$ (2) bathroom (2) bill (2) correct (2) credit (2) desk (2) errors (2) helpful (2) hotel (6) huge (3) much (2) not (4) offensive (2) personable (2) problem (2) room (6) rude (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Turned out to be a HUGE MISTAKE.

"DO NOT STAY HERE - EXPENSIVE ITEM WENT MISSING IN ROOM! " Read full review on TripAdvisor 1/19/2012 Vote

2. mistakes happen, but it's how companies resolve the mistakes that matter.

"Accomidating " Read full review on TripAdvisor 1/14/2012 Vote

3. Not my mistake.

"We can't do anything about it. " Read full review on TripAdvisor 8/19/2011 Vote

4. spilling drinks that we began to wonder if we'd made a huge mistake by booking here.

"Fantastic location, huge room and an amazing view! " Read full review on TripAdvisor 8/2/2011 Vote

5. It would be better if they didn't make the mistakes in the first place (or maybe in our case not.

"Hotel made mistakes, but more than made up for it " Read full review on TripAdvisor 1/1/2011 Vote

6. So for $199 for 3 nights including taxes, we got great service (after the initial mistakes), a deluxe room, $50 hotel credit, and access to the Regency Club.

"Hotel made mistakes, but more than made up for it " Read full review on TripAdvisor 1/1/2011 Vote

7. They really bent backwards to make up for their mistake.

"Hotel made mistakes, but more than made up for it " Read full review on TripAdvisor 1/1/2011 Vote

8. They finally realized their mistake, but instead of being apologetic for their error they made us wait for a half an hour outside our room before someone showed up to reset the lock so we could get inside.

"DON'T WASTE YOUR TRIP HERE!!!! " Read full review on TripAdvisor 8/26/2010 Vote

9. Won't make that mistake twice.

"You can do better " Read full review on TripAdvisor 5/21/2010 Vote

10. What a mistake.

"You can do better " Read full review on TripAdvisor 5/21/2010 Vote