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Rank
184th
Out of 676

Flatotel

Average Price: $356  
 
Hotel Class:
135 West 52nd Street
New York City, 10019 View map  
4-Star Hotel Rank: 64 of 106
Average review rating: 3.32
OpinionWell Value Index: 2
Traveler reviews analyzed: BedBugRegistry (4) , Expedia (43) , Travelocity (7) , TripAdvisor (468) , YahooTravel (17)
SAFE TO BOOK ? (1/5 issues found)
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Problem
Appears in 68 comments. 
The following words were used in comments with Problem:
bad (3)   bath (3)   bathroom (5)   bed (7)   bedroom (3)   elevator (11)   floor (7)   hotel (11)   location (3)   most (4)   new (3)   night (3)   not (13)   phone (3)   reviews (4)   room (20)   service (3)   shower (3)   smoke (4)   staff (6)    
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1. table seriously stained and damaged with 4 nasty seats, main seating uncomrortable and cheaply reupholstered in carpet-like material, cheap tv in main room had a remote that wouldn't change channels, no room for a seat in the one bedroom, kitchen appliances are old, cupboards had missing handles, ottoman was stained material, bed consistently poorly made up,bedroom tv poorly tuned and colour problems, 2 elevators for 46 floors, continental breakfast was plain and bread stale, and main restaurant waiter is 'slimey'.
"FLATOTEL..DONT BELIEVE THE VIDEO ADVERTISING HYPE! " Read full review on TripAdvisor   4/14/2012 Vote      
2. We also had 3 or 4 housekeeping problems during our 4 night stay which was irritating.
"Great Location " Read full review on TripAdvisor   4/8/2012 Vote      
3. There is definitely a problem with the lifts - they just can't take the volume of people at peak times so be prepared for a wait to get down to the lobby in the morning.
"Great Location " Read full review on TripAdvisor   4/8/2012 Vote      
4. I didn't have any problems at the Flatotel - and was so glad that the bed was better than the reviews.
"Better than expected!! " Read full review on TripAdvisor   4/1/2012 Vote      
5. This was the only major problem we had at the hotel and it was fixed very quickly.
"Great location " Read full review on TripAdvisor   3/22/2012 Vote      
6. The hotel staff were very friendly and were able to fix most of the problems that came up very easily.
"An average hotel with a great location " Read full review on TripAdvisor   3/18/2012 Vote      
7. Now each of these problems were resolved by hotel staff in relatively short periods of time but on top of the smoke smell it left a very bad first impression.
"An average hotel with a great location " Read full review on TripAdvisor   3/18/2012 Vote      
8. The person at the front desk seemed to be unaffected by the fact that the room smelled strongly of smoke and offered no solutions to the problem.
"An average hotel with a great location " Read full review on TripAdvisor   3/18/2012 Vote      
9. I didn't have problems with the elevators.
"Good Value " Read full review on TripAdvisor   3/12/2012 Vote      
10. I had a problem with my radiator which was a nuisance as it was cold but to be fair they sent someone within minutes to repair it (3 times).
"Perfectly located in 52nd between times square and central park on seventh avenue. " Read full review on TripAdvisor   3/8/2012 Vote      
   
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