9. We travelled to new york and arrived at our hotel all excited to be slightly disappointed as the room we were given on the 36th floor was tired with frayed carpets scratched walls old tired kitchen and no 3rd bed as requested when booking this hotel it was graded as a 4 star hotel but i would say it was more like a three at a push, we did however complain and were given another room as we paid quite a lot for this hotel the main reception was really nice tho and this didnt reflect the rest of the hotel it seemed like it was rushed to finish and looked incomplete and quite dirty, the staff were very friendly and really helpful and i cant complain about anything else, the view from the hotel was good as we could see all of manhattan and part of central park, the location is prefect for all area of new york, i probably wouldnt go back but that is no refelection on the staff or help just needs updating and a good clean although the room was cleaned well daily.