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Rank
40th
Out of 676

InterContinental The Barclay New York

Average Price: $434  
 
Hotel Class:
111 East 48th Street
New York City, 10017 View map  
4-Star Hotel Rank: 19 of 106
Average review rating: 3.81
OpinionWell Value Index: 3
Traveler reviews analyzed: YahooTravel (28) , MyTravelGuide (2733) , Travelocity (11) , Expedia (23) , TripAdvisor (1498)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 156 comments. 
The following words were used in comments with Rude:
bathroom (7)   busy (9)   concierge (12)   desk (43)   friendly (9)   helpful (8)   hotel (42)   management (9)   new (6)   nice (7)   night (9)   not (32)   personable (9)   problem (8)   reception (9)   room (31)   secure (6)   service (17)   staff (84)   unhelpful (9)    
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1. Approached reception about my predicament the rude little man was not interested and didn't care that i had no money and told me the only thing they could do was transfer it onto my credit card but it may not clear 'til after id gone home, what use was that? I contacted my mum and she kindly re-loaded it for me the following morning.
"Things to be aware of....... " Read full review on TripAdvisor   2/1/2012 Vote      
2. The rooms were clean and moderately sized altho' room service rudely put the phone down on me because she couldn't understand me properly.
"Things to be aware of....... " Read full review on TripAdvisor   2/1/2012 Vote      
3. The hotel operator was downright rude, and the person who checked us out (Melissa) was also rude.
"Very comfortable room " Read full review on TripAdvisor   1/15/2012 Vote      
4. Ok, I understand, but you need to say it in a rude way?The maid entered my room when I was taking a shower and, when she saw me, treated me like it was my fault.
"Not so good as the first visit " Read full review on TripAdvisor   1/12/2012 Vote      
5. The staff was very rude and when we asked about a store, they said they couldn't give us any information, that we should wait for the concierge.
"Not so good as the first visit " Read full review on TripAdvisor   1/12/2012 Vote      
6. My only issue was with a very rude member of staff in the ladies rest room on the day we left.
"brillant stay " Read full review on TripAdvisor   1/10/2012 Vote      
7. some amazing staff contrasted the rude and unhelpful checkin in staff (well just one) .
"patchy " Read full review on TripAdvisor   11/2/2011 Vote      
8. Keep in mind that I have stayed here 30+ nights, but I have encountered 2 bad front desk staff that were quite rude.
"Beautiful and Comfortable in NY " Read full review on TripAdvisor   10/16/2011 Vote      
9. wait, I will ask the Manager on Duty' - his response - tough, what do you want me to do - move your brother out of the room and move you in?' To say I was shocked would be an understatement - I was appalled - not only had they screwed up the original room booking and relet the room that had been paid for, the attitude of the so-called manager was upsetting as he was rude, spoke loudly as if it was my fault, and flapped his hands at me in a really dismissive manner - horrible.
"Nice location - pity about the staff... " Read full review on TripAdvisor   10/5/2011 Vote      
10. Brother and sister-in-law duly arrived 2 days later - went to their room and found not only had they LET THAT ONE OUT AND HADN'T TOLD US, but they were rude and unhelpful when it came to allocating another room.
"Nice location - pity about the staff... " Read full review on TripAdvisor   10/5/2011 Vote      
   
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