Pointe Hilton Tapatio Cliffs Resort, Phoenix, Problem

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Rank

6th

Out of 366

Pointe Hilton Tapatio Cliffs Resort	Average Price: $134 Check Rates

Hotel Class:

11111 North 7th Street

Phoenix, 85020 View map

4-Star Hotel Rank: 4 of 11
Average review rating: 3.97

OpinionWell Value Index: 8

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (123) , MyTravelGuide (613) , Travelocity (31) , TripAdvisor (665) , YahooTravel (47)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit pricey (5) annoy (17) avoid (8) awful (10) bad (37) bed bugs (5) big deal (8) broken (13) complain (25) complaint (24) cramped (8) dated (27) difficult (28) dirty (6) disappoint (77) disturbing (6) downside (11) expensive (33) frustrated (10) hard (30) horrible (11) inconvenient (8) issue (70) lack (13) loud (21) mediocre (6) mess (6) mistake (8) negative (22) nightmare (6) noise (40) noisy (15) outdated (6) overpriced (16) poor (14) pricey (13) problem (70) ridiculous (15) rock (8) rude (14) sadly (6) slow (11) smell (17) terrible (16) tiny (7) uncomfortable (6) unfortunate (19) worn (11) worst (12) wrong (13)

Problem

Appears in 107 comments.

The following words were used in comments with Problem:
desk (7) floor (4) good (4) great (5) helpful (4) hotel (8) kid (4) never (5) night (8) noise (5) not (25) park (22) pool (6) quickly (4) resort (9) reviews (4) room (29) service (6) staff (7) walking (8)

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1. Had problem with TV in bedroom area, but was handled quickly by staff.

"Beautiful pools and rooms! " Read full review on TripAdvisor 5/13/2012 Vote

2. The problem is that there are so many great resorts in the Phoenix area and this one is nice, but not great.

"Has potential but.... " Read full review on TripAdvisor 4/12/2012 Vote

3. However, there is constant traffic noise from the road, which is quite busy, so keeping your screen door open in cooler weather can be a problem for noise in the morning.

"Main building rooms and grounds review " Read full review on TripAdvisor 4/6/2012 Vote

4. The problem I could see with check-in is with your car outside, the entrance way is a u-turn coming in, and the lanes are a bit narrow, so with a bigger car it takes a bit of maneuvering.

"Nice.....But.... " Read full review on TripAdvisor 12/26/2011 Vote

5. We stayed five nights at Tapatio and had multiple problems.

"HUGE disappointment " Read full review on TripAdvisor 11/30/2011 Vote

6. The way I see it, however, is that they take lackadaisical care of their property, renting rooms to people when they clearly must have known they were subpar, and then showed no interest in customer service or ensuring repeat business when the problems were brought to their attention.

"Severely Disappointed, Not 4-star quality. " Read full review on TripAdvisor 11/6/2011 Vote

7. Before describing the problems I encountered, I will state that almost every employee was very nice, helpful, smiling and generally welcoming.

"Severely Disappointed, Not 4-star quality. " Read full review on TripAdvisor 11/6/2011 Vote

8. What I did not know that parking was a real problem if your staying at the top of the mountain.

"Oh my the walking and parking, but... " Read full review on TripAdvisor 10/12/2011 Vote

9. We had none of the problems that were mentioned in earlier reviews.

"Just perfect " Read full review on TripAdvisor 9/21/2011 Vote

10. If we'd been in one of the more distant rooms, it might have been a problem just because of the nature of our visit.

"Very nice hotel settled into the hillside -- 4 1/2 stars! " Read full review on TripAdvisor 9/14/2011 Vote