9. My wife and I arrived at 3:30p.m. We were told just a half hour more it (ROOM),would be ready,here comes 5 then 5:30 then 6p.m.,,Thats right 6 p.m.They apologized ,gave us 4 free cocktails,and a late check out of 2 p.m.So here comes the next day,,it's 12:30p.m. were at the poolside,we go to our room to shower and check out,"The key don't work".