Casa Marina Resort Key West, Key West, Service

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OpinionWell
Rank

8th

Out of 168

Casa Marina Resort Key West	Average Daily Rate: NA Check Rates

Hotel Class:

1500 Reynolds Street

Key West, 33040 View map

4-Star Hotel Rank: 3 of 16
Average review rating: 3.64

OpinionWell Value Index: NA

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (105) , MyTravelGuide (6) , TripAdvisor (498) , YahooTravel (57)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (21) balcony (58) bar (113) bathroom (69) beach (461) bed (66) bill (20) breakfast (123) charge (35) check in (71) check out (26) complimentary (21) concierge (18) cost (30) dinner (43) fee (56) food (161) front desk (99) hotel (662) housekeeping (23) lobby (75) location (81) lunch (33) manager (38) massage (24) money (34) ocean (149) parking (66) patio (23) pillow (13) pool (402) price (55) rate (31) recommend (71) restaurant (112) room (666) room service (26) service (181) shower (39) shuttle (18) spa (15) staff (352) street (112) suite (67) towel (100) valet (21) valet parking (13) view (146) walk (112) wireless (15)

Service

Appears in 181 comments.

75% wrote positive comments about service

The following words were used in comments with Service:
beauty (8) clean (10) desk (8) excellent (20) food (26) free (8) friendly (9) good (21) great (29) guest (8) hotel (32)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. beach service was great.

"best of key west " Read full review on Expedia 8/19/2010 Vote

2. If you want a beautiful hotel, great beach, great service this is the place to be.

"Loved it " Read full review on Expedia 8/10/2010 Vote

3. Overall I like this hotel very much, the food is good at the restaurant, good service and it has its private beach, you can do a lot of activities at the hotel, you can rent a wave runner in the hotel and if you are lucky you can spot some dolphins like I did.

"Very good Hotel " Read full review on Expedia 7/18/2010 Vote

4. However, the inside staff felt like customer service was a big secret and we always had to ask for assistance.

"Nice but......... " Read full review on Expedia 7/13/2010 Vote

5. Its a very clean hotel with friendly service.

"Stay Every Year! " Read full review on Expedia 10/6/2009 Vote

6. The rooms were great, the service was excellent and the beach/pool area was fantastic.

"Beautiful place to stay! " Read full review on Expedia 8/5/2009 Vote

7. Food and service poolside was very enjoyable.

"Location, location, location! Very nice. " Read full review on Expedia 4/21/2009 Vote

8. The hotel was full booked, but one of the staff members went out to buy us an extra madrass and we got free breakfast next day - good service.

"Beautiful surroundings " Read full review on TripAdvisor 4/19/2009 Vote

9. The service was spectacular.

"Tropical paradise " Read full review on TripAdvisor 4/17/2009 Vote

10. Casa Marina was an incredible find and service was unbeatable -- rarely had to lift a finger.

"Wonderful retreat just 90 miles from Cuba! " Read full review on Expedia 4/7/2009 Vote