Casa Marina Resort Key West, Key West, Front Desk

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Home » United States » Florida » Key West Destinations » Key West Hotels » Casa Marina Resort Key West

OpinionWell
Rank

8th

Out of 168

Casa Marina Resort Key West	Average Daily Rate: NA Check Rates

Hotel Class:

1500 Reynolds Street

Key West, 33040 View map

4-Star Hotel Rank: 3 of 16
Average review rating: 3.64

OpinionWell Value Index: NA

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (105) , MyTravelGuide (6) , TripAdvisor (498) , YahooTravel (57)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (21) balcony (58) bar (113) bathroom (69) beach (461) bed (66) bill (20) breakfast (123) charge (35) check in (71) check out (26) complimentary (21) concierge (18) cost (30) dinner (43) fee (56) food (161) front desk (99) hotel (662) housekeeping (23) lobby (75) location (81) lunch (33) manager (38) massage (24) money (34) ocean (149) parking (66) patio (23) pillow (13) pool (402) price (55) rate (31) recommend (71) restaurant (112) room (666) room service (26) service (181) shower (39) shuttle (18) spa (15) staff (352) street (112) suite (67) towel (100) valet (21) valet parking (13) view (146) walk (112) wireless (15)

Front desk Traveler Insight - Friendly Front Desk

Appears in 99 comments.

75% wrote positive comments about front desk

The following words were used in comments with Front desk:
cares (4) clerk (5) desk (101) friendly (10) great (11) guest (6) helpful (15) hotel (11) management (6) nice (5) night (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We did not feel the front desk staff was very friendly with the exception of Cory, a doorman.

""Not at all Impressed" " Read full review on Expedia 12/22/2009 Vote

2. Everyone was awesome; from the men who opened the door every day, to the cleaning people who were always so friendly, to the front desk, to the guests we met from all over the world.

"Fabulous! " Read full review on Expedia 11/3/2009 Vote

3. At check out we told the front desk again - the response, 'oh sorry'.

"Inside nice, but outside is spectacular... " Read full review on YahooTravel 7/9/2009 Vote

4. Front desk and staff were very friendly and made us welcome there.

"Excellent service and friendly staff " Read full review on Expedia 4/21/2009 Vote

5. Patrick at the front desk was extremely helpful and was able to remedy the situation and get us into an ocean view king bed room later the next afternoon.

"Solid service but ... " Read full review on TripAdvisor 3/25/2009 Vote

6. We arrived without any reservation at 8:00 a.m. The front desk employee was amazing in helping us out.

"Wonderful " Read full review on TripAdvisor 3/21/2009 Vote

7. The front desk people were wonderful, especially Patrick and Maria.

"Wonderful stay at the Casa Marina " Read full review on TripAdvisor 3/21/2009 Vote

8. The gift shop workers were very friendly as well as the front desk people.

"For the most part, absolutely beautiful and luxurious, with an attentive staff " Read full review on TripAdvisor 3/20/2009 Vote

9. We arrived at the Casa and were greated by warm the front desk.

"Beautiful Grounds. Great Service Great Pool! " Read full review on TripAdvisor 3/18/2009 Vote

10. Sugary at the front desk was nice enough to give us a coupon for a free drink for our trouble.

"Highly recommended, excellent staff " Read full review on TripAdvisor 2/26/2009 Vote