Sheraton Universal, Los Angeles, Responsive

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Rank

16th

Out of 700

Sheraton Universal	Average Price: $215 Check Rates

Hotel Class:

333 Universal Hollywood Drive

Los Angeles, 91608 View map

4-Star Hotel Rank: 9 of 45
Average review rating: 3.1

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (35) , Travelocity (2) , TripAdvisor (444)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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accommodating (10) adequate (10) attentive (10) awesome (12) beautiful (26) best (35) better (37) big (35) cares (32) cheaper (17) clean (159) comfortable (94) comfy (20) convenient (53) cool (8) courteous (10) decent (14) excellent (51) exceptional (26) fantastic (23) fast (13) free (123) fresh (15) friendly (131) fun (16) generous (13) good (179) great (260) happy (31) helpful (140) huge (22) impressed (14) liked (100) love (48) new (41) nice (217) outstanding (7) perfect (30) pleasant (30) pleased (8) plenty (20) positive (13) professional (13) quiet (22) reasonable (29) responsive (10) spacious (19) superb (11) welcoming (18) wonderful (33)

Responsive

Appears in 12 comments.

The following words were used in comments with Responsive:
cares (2) checkout (2) complain (2) desk (2) management (5) not (4) staff (2) valet (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. They state that they don't control the transportation so they are not responsible for the timing-very poor attitude.

"Sheraton Universal " Read full review on TripAdvisor 4/23/2012 Vote

2. The valet, front desk, restaurant, and club lounge staff are all very responsive and friendly.

"Excellent location and excellent service! " Read full review on TripAdvisor 4/8/2012 Vote

3. I emailed the managers and I got a quick response from Sam.

"Excellent location and "Sam" for taking care of me and my daughter... " Read full review on TripAdvisor 1/19/2012 Vote

4. From check-in late on a Saturday night til checkout on Christmas morning everyone was totally responsive - front desk, valet, housekeeping, buffet attendants, even parking lot attendants.

"Great Staff Members " Read full review on TripAdvisor 1/7/2012 Vote

5. Current management is not what I would consider to be responsive or care about their customers.

"This hotel was a star among local hotels but not anymore " Read full review on TripAdvisor 8/1/2011 Vote

6. Then got transferred to accounting department but no response.

"Bad experience " Read full review on TripAdvisor 2/16/2011 Vote

7. Called room service to complain, their response, 'you never mentioned salt and pepper.

"Bad experience " Read full review on TripAdvisor 2/16/2011 Vote

8. They were pretty responsive when I called to complain and brought towels and bathrobes.

"Not what I expect from a Sheraton " Read full review on TripAdvisor 1/4/2010 Vote

9. Comment to manager on checkout - her response (in a shouting spit in your face tone) was "stay somewhere else, l dont care, not my problem, bring your own cake.

"stay some where else! " Read full review on TripAdvisor 7/30/2009 Vote

10. Run down, poorly managed, not responsive.

"bleah. " Read full review on TripAdvisor 12/4/2007 Vote