Sheraton Universal, Los Angeles, Exceptional

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Rank

16th

Out of 700

Sheraton Universal	Average Price: $215 Check Rates

Hotel Class:

333 Universal Hollywood Drive

Los Angeles, 91608 View map

4-Star Hotel Rank: 9 of 45
Average review rating: 3.1

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (35) , Travelocity (2) , TripAdvisor (444)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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accommodating (10) adequate (10) attentive (10) awesome (12) beautiful (26) best (35) better (37) big (35) cares (32) cheaper (17) clean (159) comfortable (94) comfy (20) convenient (53) cool (8) courteous (10) decent (14) excellent (51) exceptional (26) fantastic (23) fast (13) free (123) fresh (15) friendly (131) fun (16) generous (13) good (179) great (260) happy (31) helpful (140) huge (22) impressed (14) liked (100) love (48) new (41) nice (217) outstanding (7) perfect (30) pleasant (30) pleased (8) plenty (20) positive (13) professional (13) quiet (22) reasonable (29) responsive (10) spacious (19) superb (11) welcoming (18) wonderful (33)

Exceptional

Appears in 29 comments.

The following words were used in comments with Exceptional:
clean (2) concierge (3) desk (4) employee (3) friendly (2) good (3) helpful (5) hotel (7) night (3) not (5) room (8) service (6) shower (2) sleep (2) staff (4) waiter (2) well (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. nothing really notable, good or bad except for the very personable room service delivery man.

"Adequate for my Purposes " Read full review on TripAdvisor 5/13/2012 Vote

2. (Well, except in the hotel bar.

"Wonderful people WORKING in the hotel! It felt like we were part of the family... " Read full review on TripAdvisor 5/4/2012 Vote

3. The receptionist went to speak with his supervisor and came back with nothing except the reassurance that his supervisor will follow up with us; of course no one followed up during our 2 night stay.

"Disappointed " Read full review on TripAdvisor 1/19/2012 Vote

4. except for Pancho.

"Excellent location and "Sam" for taking care of me and my daughter... " Read full review on TripAdvisor 1/19/2012 Vote

5. Service seemed alright - with one exception.

"Ok for the location, but in need of a renovation " Read full review on TripAdvisor 1/9/2012 Vote

6. Each and every time, I have found the staff to be exceptional.

"Always an enjoyable experience " Read full review on TripAdvisor 12/28/2011 Vote

7. It was quiet most nights so we had a restful sleep except for one night where one of neighbors were getting a bit, uhhhh, intimate rather loudly.

"Perfect Location and Great Staff! " Read full review on TripAdvisor 12/21/2011 Vote

8. It is so unusual to find a place where every single employee without exception is great.

"Incredible staff, great hotel and location " Read full review on TripAdvisor 11/27/2011 Vote

9. We were one couple so the size of the room was acceptable and we didn't spend anytime in the room except when we wanted to shower or sleep.

"Great Location to visit Universal Studios " Read full review on TripAdvisor 10/6/2011 Vote

10. Dai the concierge is exceptional at his job.

"Great Hotel " Read full review on TripAdvisor 9/4/2011 Vote