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Rank
16th
Out of 700

Sheraton Universal

Average Price: $215  
 
Hotel Class:
333 Universal Hollywood Drive
Los Angeles, 91608 View map  
4-Star Hotel Rank: 9 of 45
Average review rating: 3.1
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (35) , Travelocity (2) , TripAdvisor (444)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Professional
Appears in 15 comments. 
The following words were used in comments with Professional:
attentive (3)   breakfast (2)   clean (2)   extremely (3)   friendly (4)   helpful (4)   hotel (3)   nice (2)   not (4)   room (2)   service (3)   staff (12)    
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1. The young woman who checked us in was extremely professional and check in was very fast.
"Beautiful location and attentive staff " Read full review on TripAdvisor   2/21/2012 Vote      
2. The customer service at this hotel was truly first-class; I didn't encounter anyone who wasn't exceptionally friendly, helpful and highly professional.
"Great Customer Service " Read full review on TripAdvisor   9/17/2011 Vote      
3. Extremely clean room, nice and quiet, everything in perfect working order, staff was professional, friendly, and extremely helpful, club lounge was clean and fresh, our overall stay was a 10 out of 10.
"I wrote the review 2 mo ago that was titled "stay at the Hilton" " Read full review on TripAdvisor   9/13/2011 Vote      
4. The staff at the hotel were helpful and very professional.
"Great hotel, great location " Read full review on TripAdvisor   8/25/2011 Vote      
5. Staff all very professional and another quality Sheraton offering.
"Perfect for a short stay " Read full review on TripAdvisor   7/21/2011 Vote      
6. I also appreciated the Bell staff, their sunny but professional approach, and care they took with our baggage, was exemplery.
"Rooms smoke free, hotel, definately not " Read full review on TripAdvisor   5/8/2011 Vote      
7. Again, the staff in the sole remaining restaurant was pleasant and attentive, although not especially professional.
"mixed experience " Read full review on TripAdvisor   4/11/2011 Vote      
8. I stayed here for 10 days last month and enjoyed it- The hotel seemed to be well maintained, and the staff was very professional and helpful.
"Great place - old hotel, but in nice shape " Read full review on TripAdvisor   3/16/2011 Vote      
9. He came upstairs and got the heater working-I just wish I remembered his name because he was very professional and made sure I was satisfied with the situation before he left.
"Second Stay and Still Impressed! " Read full review on TripAdvisor   2/10/2011 Vote      
10. Service: friendly but not professional.
"average hotel " Read full review on TripAdvisor   7/6/2010 Vote      
   
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