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Rank
16th
Out of 700

Sheraton Universal

Average Price: $215  
 
Hotel Class:
333 Universal Hollywood Drive
Los Angeles, 91608 View map  
4-Star Hotel Rank: 9 of 45
Average review rating: 3.1
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (35) , Travelocity (2) , TripAdvisor (444)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Helpful
Appears in 153 comments. 
The following words were used in comments with Helpful:
bed (7)   clean (9)   concierge (21)   desk (22)   extremely (8)   friendly (31)   good (6)   great (8)   hotel (29)   need (8)   nice (15)   not (30)   park (7)   pleasant (6)   problem (6)   room (21)   service (8)   staff (67)   valet (8)   walking (7)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. A spacious desk in room helps get work done.
"STILL THE GRAND OLD HOTEL ON TOP OF THE UNIVERSAL HILL " Read full review on TripAdvisor   5/13/2012 Vote      
2. Booking was done by Sam who was extremely helpful and friendly, she even emailed me a couple of days before check in to welcome us and to see if we needed any travel assistance.
"Great location " Read full review on TripAdvisor   5/11/2012 Vote      
3. Before heading up to my event, I had a few drinks at the bar and Armando, the bar/catering manager, was extremely friendly & helpful.
"Excellent stay & superb customer service! " Read full review on TripAdvisor   5/2/2012 Vote      
4. )Very helpful staff the concierge could not do enough for us including information on trips and directions and sights to see.
"Nice relaxing stay " Read full review on TripAdvisor   4/22/2012 Vote      
5. Really helpful staff arranged a put-u-up bed for our first night and the next day arranged a twin room on the same floor as our other room all free of charge.
"Nice relaxing stay " Read full review on TripAdvisor   4/22/2012 Vote      
6. Very helpful with any little problem or question about amusement parks.
"Great service, food, and atmosphere " Read full review on TripAdvisor   4/17/2012 Vote      
7. The staff were really helpful both on arrival and check out when we arrange a safety deposit for the day ahead of our leaving LA.
"Great location for Universal, nice hotel " Read full review on TripAdvisor   4/14/2012 Vote      
8. The room was very nice, the bed was beautiful, but the staff were the best part, from the front desk, to the staff at the bar late at night, to the housekeeping staff who brought us extra pillows, to the staff in the breakfast cafe, to the car valet who helped my wife - thank you to all for a pleasant experience.
"Exceeded Our Expectations " Read full review on TripAdvisor   3/31/2012 Vote      
9. Friendly and helpful.
"Beautiful room " Read full review on TripAdvisor   3/29/2012 Vote      
10. The staff in the hotel were very helpful especially the morning waiters in the restaurant.
"Great location and a good hotel " Read full review on TripAdvisor   3/22/2012 Vote      
   
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