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Rank
8th
Out of 168

Casa Marina Resort Key West

Average Daily Rate: NA  
 
Hotel Class:
1500 Reynolds Street
Key West, 33040 View map  
4-Star Hotel Rank: 3 of 16
Average review rating: 3.64
OpinionWell Value Index: NA
Traveler reviews analyzed: BedBugRegistry (3) , Expedia (105) , MyTravelGuide (6) , TripAdvisor (498) , YahooTravel (57)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 29 comments. 
The following words were used in comments with Rude:
arrival (2)   desk (6)   employee (2)   few (2)   food (3)   good (2)   hotel (4)   incredible (2)   most (2)   not (6)   phone (2)   resort (3)   room (3)   service (3)   staff (14)   towel (3)   train (2)   unhelpful (2)   well (2)    
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1. Well the rude associate said we were too early and it wouldn’t be ready until after 4pm.
"garden view could really be a dumpster view " Read full review on Expedia   7/8/2009 Vote      
2. The food service left a lot to be desired, the wait staff was rude, and slow.
"Beautiful Hotel, Very poor service " Read full review on Expedia   2/18/2009 Vote      
3. Thirty minutes later and after requesting to come and get it myself and being told rudely by an operator named 'Alexis' that I wasn't allowed to go where they kept them, it arrived.
"Could not recomend to friends " Read full review on TripAdvisor   12/1/2008 Vote      
4. The hotel staff was rude and more concerned about hosting events than their own guest.
""Tag Sale" at Casa Marina " Read full review on TripAdvisor   7/8/2008 Vote      
5. When we explained that we had planned to use the towels upon exiting the pool, he told us towel service was ending and rudely refused to bring us new towels.
"Nice property, lacking in service and attention to detail " Read full review on TripAdvisor   5/4/2008 Vote      
6. Bar tenders rude.
"Disappointed " Read full review on TripAdvisor   2/17/2008 Vote      
7. But others are very rude, cold and obviously not trained.
"Casa Marina Stay " Read full review on TripAdvisor   1/3/2008 Vote      
8. Last week we found the staff to be sullen, unfriendly, and at times - downright rude.
"Beware: New Ownership " Read full review on YahooTravel   11/6/2007 Vote      
9. There were actually a few occasions when the staff were out right rude, and when we lodged a complaint with the manager about one particular person, he shrugged, said 'I`ll talk to him', and walked away.
"Beware: New Owners, Not Nearly as Nice as Before " Read full review on TripAdvisor   11/6/2007 Vote      
10. I must admit the on the island you would think EVERYONE would all be happy, kind, and enjoying life but that was not the case we went to several restaurants (off property) where people were rude and pretended you were not even standing in front of them however it was refreshing to go back to the resort because it was the COMPLETE OPPOSTIE.
"Getting fixed up but still worth the trip!! " Read full review on TripAdvisor   8/26/2007 Vote      
   
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