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Rank
8th
Out of 168

Casa Marina Resort Key West

Average Daily Rate: NA  
 
Hotel Class:
1500 Reynolds Street
Key West, 33040 View map  
4-Star Hotel Rank: 3 of 16
Average review rating: 3.64
OpinionWell Value Index: NA
Traveler reviews analyzed: BedBugRegistry (3) , Expedia (105) , MyTravelGuide (6) , TripAdvisor (498) , YahooTravel (57)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Bed bugs
Appears in 9 comments. 
The following words were used in comments with Bed bugs:
bed (10)   bug (13)   exterminator (2)   hotel (5)   informative (2)   liked (3)   luggage (3)   new (4)   not (3)   room (8)    
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1. Here are some questions I would like to address: Why was our luggage taken to a new room? In the hotel industry, you should have been informed of bed bugs, just as the exterminator had informed us in ten minutes that afternoon.
Read full review   5/18/2010 Vote      
2. Again, I’m not one to complain, and every effort was made on our part to follow directions and save what we could, but simply stated, we needed to spend money on new clothing and luggage in order to replace what had been ruined by the bed bug incident at your hotel.
Read full review   5/18/2010 Vote      
3. How could I ever trust the hotel industry again? We would like you to look at your own policies for bed bug infestation, and change them immediately to prevent this from happening to more innocent people like us.
Read full review   5/18/2010 Vote      
4. Also note if everything in the room had to be thrown out due to bug infestation, how could our luggage, which had been in the room for a full 36 hours, not contaminate the new room we were given? By moving us to the new room, the hotel put themselves at risk for yet another room to be “infested” with bed bugs.
Read full review   5/18/2010 Vote      
5. He told us the room we were in was “infested” with bed bugs and that everything in the room would have to be thrown away, “everything.
Read full review   5/18/2010 Vote      
6. She disagreed with us that it was NOT a bed bug, but some other bug.
Read full review   5/18/2010 Vote      
7. We told them that the bug we had in the cup had bitten my husband’s ear, and that our bed was filled with what we thought were bed bugs.
Read full review   5/18/2010 Vote      
8. Thankfully, we spoke with an outside source, the exterminator hired by the hotel, who gave us the facts about bed bugs.
Read full review   5/18/2010 Vote      
9. The maintenance manager verified that the bug was indeed a bed bug, and then, receiving another call, quickly left.
Read full review   5/18/2010 Vote      
   
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