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OpinionWell
Rank
8th
Out of 168

Casa Marina Resort Key West

Average Daily Rate: NA  
 
Hotel Class:
1500 Reynolds Street
Key West, 33040 View map  
4-Star Hotel Rank: 3 of 16
Average review rating: 3.64
OpinionWell Value Index: NA
Traveler reviews analyzed: BedBugRegistry (3) , Expedia (105) , MyTravelGuide (6) , TripAdvisor (498) , YahooTravel (57)
SAFE TO BOOK ? (1/5 issues found)
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Frustrated
Appears in 7 comments. 
The following words were used in comments with Frustrated:
$ (4)   fee (2)   night (3)   not (5)   ocean (3)   park (2)   pool (4)   resort (2)   room (6)   shower (2)   staff (3)   valet (2)   view (3)   walking (2)    
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1. Anyone we saw using them walked away frustrated that they were unable to check their email, etc.
"The good, the bad and the ugly... " Read full review on TripAdvisor   4/3/2009 Vote      
2. The windows, which comprised of the rest of our ocean view, were completely dirty and it was more frustrating to leave the sheers open and see that your view was obscured by filthy windows.
"Unconscionable Treatment of Guests, Beautiful Property " Read full review on TripAdvisor   9/8/2008 Vote      
3. The Bad: No bathtub in ocean view suites, Our first room smelled of thick mold and we got moved to a smaller room, Wedding guests get first priority, Staff with thick accents or non-english speaking which was very frustrating, they do not clean your room every day unless you remember to leave the 'service please' tag in your door, modern upgrades to room were inconvenient (for example, no glass door on shower or shower curtain, only one exposed socket for electronics), Pool has no deep end, so the water was actually hot, giving no relief (you have to walk out on the pier into the ocean to cool off), the staff puts large rafts in the pool and allows paddle ball and other sports in the pool leaving very little room to swim (not to mention it`s obnoxious having balls flying past your head in the pool, one almost hit us)The Ugly: There is a resort fee of $20 per day on top of the parking fee (self-park is $12 per night or valet is $20 per night), Valet is not always outside to fetch your car either.
"A fair review for an "okay" place to stay " Read full review on TripAdvisor   7/24/2008 Vote      
4. There were several times during our stay (including this breakfast) when we attempted to ask a question of a staff member who did not have even the most basic grasp of the language; this made for some awkward and frustrating moments when we could not get the information we needed.
"Nice property, lacking in service and attention to detail " Read full review on TripAdvisor   5/4/2008 Vote      
5. This seemed very odd and was quite frustrating, but eventually the issue was resolved and the food was tasty.
"Nice property, lacking in service and attention to detail " Read full review on TripAdvisor   5/4/2008 Vote      
6. Check into the Westin resort & save some frustration.
"Under construction & lied to " Read full review on YahooTravel   8/17/2007 Vote      
7. Extremely frustrating and all you can think about at a time like that is: 'Exactly what am I getting for $400 a night?' I`ve had nicer rooms in budget chains than I had at the Casa Marina.
"Grand Hotel - Past its Prime " Read full review on TripAdvisor   2/28/2006 Vote      
   
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