Casa Marina Resort Key West, Key West, Complain

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OpinionWell
Rank

8th

Out of 168

Casa Marina Resort Key West	Average Daily Rate: NA Check Rates

Hotel Class:

1500 Reynolds Street

Key West, 33040 View map

4-Star Hotel Rank: 3 of 16
Average review rating: 3.64

OpinionWell Value Index: NA

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (105) , MyTravelGuide (6) , TripAdvisor (498) , YahooTravel (57)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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annoy (9) avoid (8) awful (5) bad (42) bed bugs (9) big deal (6) broke (4) bug (15) complain (19) complaint (22) difficult (8) dirty (29) disappoint (30) disgust (8) disturbing (6) expensive (58) exterminator (9) frustrated (6) hard (25) horrible (8) inconvenient (11) issue (36) lack (9) loud (19) mess (5) mold (4) negative (27) noise (26) noisy (8) overpriced (16) poor (10) pricey (22) problem (70) ridiculous (4) rock (9) rude (12) shame (6) shock (5) slow (16) smell (12) smelly (5) terrible (13) tiny (10) uncomfortable (4) unfortunate (5) unfriendly (5) unpleasant (5) worst (12) would have liked (6) wrong (10)

Complain

Appears in 40 comments.

The following words were used in comments with Complain:
bed (3) best (2) breakfast (2) clean (2) complaints (2) cost (3) desk (8) fee (3) food (2) hotel (9) much (2) night (2) not (5) price (3) resort (5) room (17) size (3) smell (2) trip (2) upgraded (2)

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1. Nothing to complain about.

"A Key West Gem " Read full review on Expedia 8/11/2010 Vote

2. Again, I’m not one to complain, and every effort was made on our part to follow directions and save what we could, but simply stated, we needed to spend money on new clothing and luggage in order to replace what had been ruined by the bed bug incident at your hotel.

Read full review 5/18/2010 Vote

3. The only thing I would have to complain about was the price of the food, but food in Key West is expensive everywhere.

"Loved it! " Read full review on Expedia 11/8/2009 Vote

4. After complaining to the Waldorf Astoria Casa Marina, Key West management, they were powerless, and cowed by this organization that had rented out a portion of the hotel.

"Hassles, Hasselles in Paradise, the Casa Marina " Read full review on YahooTravel 11/8/2009 Vote

5. we complained and were moved to a better room.

"Nice Hotel " Read full review on TripAdvisor 4/21/2009 Vote

6. Yes, there is that resort fee that people keep complaining about, but they do tell you about it when you reserve the room- this should be no surprise.

"Amazing! " Read full review on TripAdvisor 4/8/2009 Vote

7. We found NOTHING to complain about while there for 7 nights & we are picky travelers.

"Amazing! " Read full review on TripAdvisor 4/8/2009 Vote

8. Upon check out - we complained about this and received a credit of the daily resort fee of $20.

"The good, the bad and the ugly... " Read full review on TripAdvisor 4/3/2009 Vote

9. Even after my 7 year old son tripped on a pile of dishes in a walkway and we complained several times to the front desk it took 3 days for them to be removed.

"Beautiful location but staff not interested in it's guests " Read full review on Expedia 1/8/2009 Vote

10. I complained to front desk and they moved us to another part of the hotel in an upgraded room.

"Not what it used to be!!!! " Read full review on TripAdvisor 10/16/2008 Vote