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Rank
24th
Out of 493

Serrano Hotel

Average Price: $223  
 
Hotel Class:
405 Taylor Street
San Francisco, 94102 View map  
4-Star Hotel Rank: 16 of 37
Average review rating: 4.15
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (4) , Expedia (81) , MyTravelGuide (472) , Travelocity (32) , TripAdvisor (531) , YahooTravel (24)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Unfortunate
Appears in 19 comments. 
The following words were used in comments with Unfortunate:
area (2)   bed (2)   desk (2)   hotel (8)   night (3)   not (3)   park (4)   price (2)   refund (2)   room (4)   street (2)    
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1. unfortunately, this was not the case with the Serrano.
"What a let down. " Read full review on TripAdvisor   3/30/2012 Vote      
2. The first room we were offered (unfortunately I cannot remember the room number) appeared nice.
"I love Kimpton, but they need to clean this place up " Read full review on TripAdvisor   3/6/2012 Vote      
3. a games hotel, unfortunately when we visited the building was under serious structural renovation.
"A very late review (visited in 2011) " Read full review on TripAdvisor   2/28/2012 Vote      
4. unfortunately, the yo-yo's never were delivered to our room.
"Great Price Break... I get why. Average experience. " Read full review on TripAdvisor   10/16/2011 Vote      
5. unfortunately, during the night, my boyfriend elbowed me in the face and broke my nose---we had a queen bed and we both are close to 180 pounds each.
"Great Customer Service " Read full review on TripAdvisor   8/26/2011 Vote      
6. unfortunately, a few blocks south of this hotel is near the Tenderloin, so we stayed away from that area.
"Nice Boutique hotel near Union Square " Read full review on TripAdvisor   5/1/2011 Vote      
7. unfortunately when I spoke to the front desk they informed me that any changes to the room reservation and request for subsequent refund had to be directed to Expedia.
"Don't expect refund " Read full review on TripAdvisor   7/16/2009 Vote      
8. unfortunately, I hadn`t seen the fine print on the order form and was counting on a 7 am meal from the hotel.
"Not one of Kimpton`s best... " Read full review on TripAdvisor   7/26/2008 Vote      
9. When we notified the front desk of this situation, all they did was apologize and contacted their accounting dept who unfortunately told us they couldn`t even do anything.
"Did not meet expectations ...... " Read full review on TripAdvisor   6/6/2008 Vote      
10. unfortunately far too many hotels have this issue.
"Lovely " Read full review on TripAdvisor   4/22/2008 Vote      
   
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