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Rank
24th
Out of 493

Serrano Hotel

Average Price: $223  
 
Hotel Class:
405 Taylor Street
San Francisco, 94102 View map  
4-Star Hotel Rank: 16 of 37
Average review rating: 4.15
OpinionWell Value Index: 6
Traveler reviews analyzed: YahooTravel (24) , MyTravelGuide (472) , Travelocity (32) , Expedia (81) , TripAdvisor (531) , BedBugRegistry (4)
SAFE TO BOOK ? (1/5 issues found)
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Complaint
Appears in 42 comments. 
The following words were used in comments with Complaint:
$ (3)   bathroom (5)   bed (3)   complaints (45)   computer (3)   expectation (3)   high (4)   hotel (7)   location (4)   nice (3)   not (4)   order (2)   room (12)   safe (2)   service (3)   small (5)   staff (2)   toilets (4)   useful (4)   walking (2)    
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1. Very little drawer space and the one complaint I might have, is that with virtually no counter space in the washroom its difficult to find a place to put your 'stuff'.
"Very Nice Stay " Read full review on TripAdvisor   5/11/2011 Vote      
2. My cousin tried to show the staff member who checked us out (Pam Davis) her bites, but she would have none of it and quickly dismissed our complaints in an extremely rude manner.
"Horrible Customer Service and Bed Bugs!! " Read full review on TripAdvisor   4/19/2011 Vote      
3. ' The only complaint is that the people in the neighbouring room were quite noisy on two nights and the noise travelled.
"quaint hotel in average location " Read full review on TripAdvisor   9/21/2010 Vote      
4. My only complaint is the pillows were flat and filled with feathers.
""would stay here again" " Read full review on Expedia   5/5/2010 Vote      
5. A minor complaint was that the lobby is "breezy".
"Great luxury value in SF " Read full review on Expedia   3/28/2010 Vote      
6. The equipment was in good working condition, my only complaint is that someone set the air conditioning to maximum and the gym was absolutely freezing.
"Truly outstanding hotel for the price " Read full review on TripAdvisor   3/14/2010 Vote      
7. My only complaint is that the windows were FILTHY.
"A Comfortable Stay at the Serrano " Read full review on TripAdvisor   10/13/2009 Vote      
8. The only complaint, and it's not really a complaint, would be when you open the sofa bed, you can't get around it to get to the bathroom.
"Very Nice " Read full review on TripAdvisor   8/28/2009 Vote      
9. Though no complaints about the Parc, I decided to go back to the Serrano for its fun & charm from 20-24 June.
"Good value hotel with charm & style " Read full review on TripAdvisor   7/10/2009 Vote      
10. We had no complaints, the staff was very friendly.
"Good but not over the top " Read full review on Expedia   5/27/2009 Vote      
   
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