Serrano Hotel, San Francisco, Rude

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Rank

24th

Out of 493

Serrano Hotel	Average Price: $223 Check Rates

Hotel Class:

405 Taylor Street

San Francisco, 94102 View map

4-Star Hotel Rank: 16 of 37
Average review rating: 4.15

OpinionWell Value Index: 6

Traveler reviews analyzed: YahooTravel (24) , MyTravelGuide (472) , Travelocity (32) , Expedia (81) , TripAdvisor (531) , BedBugRegistry (4)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit small (7) a little on the small side (4) annoy (4) avoid (15) bad (20) barely (6) big deal (8) bug (7) complain (6) complaint (12) cramped (5) dangerous (8) dated (3) difficult (10) dirty (12) disappoint (25) downside (9) expensive (24) filthy (4) grumpy (4) hard (12) hate (5) horrible (5) issue (25) lack (3) loud (10) mediocre (3) mildew (3) miserable (5) mold (6) negative (10) noise (22) noisy (10) pricey (7) problem (43) rough (9) rude (8) sad (3) scary (4) shabby (6) slow (8) smell (7) terrible (7) tiny (17) too small (5) uncomfortable (13) unfortunate (9) unsafe (5) worst (10) wrong (11)

Rude	Appears in 20 comments.

The following words were used in comments with Rude:
arrival (2) desk (4) extremely (2) hotel (2) not (3) recommend (2) secure (2) staff (10)

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1. From the moment we arrived to the moment we left, I found the staff to be incredibly unhelpful and even rude at times.

"Is this really a Kimpton Hotel? Hard to believe... " Read full review on TripAdvisor 9/24/2011 Vote

2. My cousin tried to show the staff member who checked us out (Pam Davis) her bites, but she would have none of it and quickly dismissed our complaints in an extremely rude manner.

"Horrible Customer Service and Bed Bugs!! " Read full review on TripAdvisor 4/19/2011 Vote

3. What we experienced at that point was disbelief and utter rudeness.

"Horrible Customer Service and Bed Bugs!! " Read full review on TripAdvisor 4/19/2011 Vote

4. The night front desk guy mistook us for another couple, refused to give us a receipt and was rude to my wife.

"Snatching Defeat from the Jaws of Victory " Read full review on TripAdvisor 10/29/2010 Vote

5. The rooms were really small and the staff was rude.

"Serrano " Read full review on Expedia 2/10/2010 Vote

6. One of the porters was especially good (though the other one was rude and obnoxious).

"Grubby but friendly " Read full review on TripAdvisor 8/20/2009 Vote

7. We thought this was extremely rude and insulting considering that international customers visit this hotel and they have last names other than 'Smith' but we didn't want to make a big fuss out of it and were eager to get going.

"Disappointed with the service " Read full review on TripAdvisor 5/13/2009 Vote

8. The concierge (Stephen per his name tag) was not helpful and was very rude.

"Disappointed with the service " Read full review on TripAdvisor 5/13/2009 Vote

9. The one security staff member was rude and abrupt when asked a simple question about the restaurant hours.

Read full review on MyTravelGuide 4/4/2008 Vote

10. The one security staff member was rude and abrupt when asked a simple question about the restaurant hours.

Read full review on MyTravelGuide 4/4/2008 Vote