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Rank
24th
Out of 493

Serrano Hotel

Average Price: $223  
 
Hotel Class:
405 Taylor Street
San Francisco, 94102 View map  
4-Star Hotel Rank: 16 of 37
Average review rating: 4.15
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (4) , Expedia (81) , MyTravelGuide (472) , Travelocity (32) , TripAdvisor (531) , YahooTravel (24)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Lack
Appears in 10 comments. 
The following words were used in comments with Lack:
area (3)   bar (2)   busy (2)   cozy (2)   free (2)   hotel (5)   internet (2)   lacking (10)   liked (3)   lobby (2)   noisy (2)   not (6)   park (2)   public (2)   room (5)   street (4)   wireless (2)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. Sorry, but the Serrano is just not that large or busy enough of a hotel to have such a complete lack of attention to guest needs.
"The place has slipped considerably. " Read full review on TripAdvisor   4/21/2012 Vote      
2. I asked the hotel front desk staff if all the rooms had such lack of counter space in BR and the woman was kinda like 'what do you expect.
"Tiny bathrooms with no counter space and poor lighting " Read full review on TripAdvisor   10/26/2011 Vote      
3. This hotel lacked the cleanliness and style of the others we have stayed in (Seattle and San Diego), which the manager agreed with.
"Not like other Kimptons " Read full review on TripAdvisor   11/29/2009 Vote      
4. The attitude and, may I say, lack of professionalism shown by the concierge Stephen(who has communication issues for sure and is a grumpy person with no smile on his face at anytime we saw him) left a sour taste in the mouth.
"Disappointed with the service " Read full review on TripAdvisor   5/13/2009 Vote      
5. I would say the only two things that I did not like is the lack of wireless internet access in the room and no free parking.
Read full review on MyTravelGuide   3/31/2008 Vote      
6. I would say the only two things that I did not like is the lack of wireless internet access in the room and no free parking.
Read full review on MyTravelGuide   3/31/2008 Vote      
7. Furthermore, the streets in the area are very dark, lacking sufficient municipal street lighting.
"A Windy Long Weekend in San Fran " Read full review on TripAdvisor   1/8/2008 Vote      
8. The hotel lacks many public areas, the restaurant and bar is not very cozy and the lobby is noisy as it is right on the street.
Read full review on MyTravelGuide   3/20/2006 Vote      
9. The hotel lacks many public areas, the restaurant and bar is not very cozy and the lobby is noisy as it is right on the street.
Read full review on MyTravelGuide   3/20/2006 Vote      
10. The only drawbacks I see for business purposes is the lack of a coffemaker in the room and the fact that room service and the restaurant are not 24-hour and both open at 7 a.
"I`m impressed! And I`m hard to impress! " Read full review on TripAdvisor   3/5/2006 Vote      
   
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