5. Pluses*large room *comfortable bed*quiet with windows closed* free wireless internet and $10 free minibar with Kimpton In-Touch membership *aveda products * restaurant downstairs Minuses *extensive (wall to wall) mildew in the bathroom above the towels* not the safest area at night but not the worst either (the Hilton is across the street but so are various motels and massage parlors) *customer service varies from excellent to indifferent depending on the individual *overpriced room service: inflated prices (compared to the restaurant's menu downstairs) + $3 service fee + mandatory 20% gratuity Note: I noticed the bad mildew problem in the bathroom in the morning and notified the Front Desk Clerk at checkout.