Congress Hotel Chicago, Chicago, Awful

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Rank

91st

Out of 415

Congress Hotel Chicago	Average Price: $173 Check Rates

Hotel Class:

520 South Michigan Avenue

Chicago, 60605 View map

2-Star Hotel Rank: 13 of 49
Average review rating: 2.59

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (3) , Expedia (72) , MyTravelGuide (87) , Travelocity (42) , TripAdvisor (595) , YahooTravel (98)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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avoid (14) awful (21) bad (94) bed bugs (20) broken (26) chipped (19) complain (33) complaint (17) dated (36) dirty (47) disappoint (19) disgust (9) dump (14) expensive (33) filthy (11) hard (21) horrible (34) issue (32) lack (11) loud (25) mistake (9) mold (31) nasty (16) negative (39) noise (52) noisy (15) outdated (24) overpriced (13) peeling (27) poor (23) poorly (17) problem (62) roach (10) rude (22) sad (10) scary (10) shabby (14) shame (9) slow (14) smell (92) terrible (40) tiny (11) ugly (9) uncomfortable (26) unfortunate (12) unfriendly (9) weird (11) worn (14) worst (32) wrong (13)

Awful

Appears in 38 comments.

The following words were used in comments with Awful:
bar (2) clean (2) complain (2) customer (2) elevator (2) experience (4) hotel (17) insects (2) never (3) night (2) not (2) old (5) phone (2) reviews (2) room (10) service (3) smell (3) staff (2) tub (2) walking (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The hotel is on the park and 10 minute walk to the lake; however, the area is awful for bars, restaurants, etc.

"Faded grandeur in a boring location " Read full review on TripAdvisor 5/15/2012 Vote

2. I saw rave reviews as well as awful ones.

"Wonderful family weekend " Read full review on TripAdvisor 3/27/2012 Vote

3. The customer service was aweful, other than the 1 supervisor.

"DIRTY, COCKROACHES, TERRIBLE SERVICE ETC... " Read full review on TripAdvisor 3/18/2012 Vote

4. The beds are the worst part: awful, you can feel the mattress coils through them.

"Yuk. Old hotel, bad beds. " Read full review on TripAdvisor 3/3/2012 Vote

5. Hotel staff was awful.

"Not a good experience " Read full review on TripAdvisor 2/28/2012 Vote

6. Overall, an awful experience and I will never stay here again.

"Needs upkeep " Read full review on TripAdvisor 2/20/2012 Vote

7. I am never one to complain and I usually make the best of any mediocre or sub par situation, i think trips are what you make them with your attitude, but this hotel was awful for the price.

"WEBSITE DECEIVING! " Read full review on TripAdvisor 11/6/2011 Vote

8. No AC this place is awful.

"Stay away. " Read full review on TripAdvisor 10/15/2011 Vote

9. awful.

"Don't stay here..... " Read full review on TripAdvisor 9/17/2011 Vote

10. This hotel is dirty, run down, and has pretty awful customer service.

"Rundown, dirty, has bugs, and terrible customer service " Read full review on TripAdvisor 9/1/2011 Vote