Hilton Chicago Hotel, Chicago, Rude

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Rank

50th

Out of 415

Hilton Chicago Hotel	Average Price: $296 Check Rates

Hotel Class:

720 South Michigan Avenue

Chicago, 60605 View map

4-Star Hotel Rank: 23 of 39
Average review rating: 3.88

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (47) , MyTravelGuide (2407) , Travelocity (18) , TripAdvisor (815) , YahooTravel (73)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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annoy (24) avoid (15) awful (11) bad (69) barely (8) big deal (10) bit dated (10) broken (18) chipped (10) complain (24) complaint (38) dated (35) difficult (17) dirty (10) disappoint (64) downside (19) expensive (96) gross (6) hard (21) hassle (7) horrible (11) inconvenient (9) issue (58) lack (23) loud (12) mistake (7) mold (7) negative (22) noise (40) noisy (10) odor (7) outdated (16) outrageous (12) overpriced (19) poor (23) pricey (35) problem (66) ridiculous (18) rude (16) shock (10) slow (17) smell (33) terrible (18) tiny (24) ugly (7) uncomfortable (10) unfortunate (16) worn (20) worst (22) wrong (17)

Rude	Appears in 40 comments.

The following words were used in comments with Rude:
clerk (3) club (2) desk (6) friendly (2) guest (3) gym (2) hotel (2) incredible (2) indifferent (2) management (2) not (6) poor (3) room (5) service (4) smoke (2) staff (16) thought (2) unhelpful (2) useful (2) valet (3)

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1. Also when we first arrive the guy outside in charge of calling for a valet and bell boy was VERY rude.

"Very nice hotel " Read full review on TripAdvisor 1/20/2012 Vote

2. Overall, the service was excellent, except for the front desk -- each person I dealt with at the front desk was cold and unsmiling, borderline rude.

"Big and busy but comfortable " Read full review on TripAdvisor 11/11/2011 Vote

3. He was outright rude.

"HORRIBLE customer service " Read full review on TripAdvisor 11/5/2011 Vote

4. Most of the staff is polite, however they do ask for your room key rudely in the lift corridor, before letting you proceed to your room.

"Centrally located, decent hotel " Read full review on TripAdvisor 7/26/2011 Vote

5. The desk agents, regardless of the time of day or night, sounded bored, uninterested, and I got a very unapproachable vibe from many of them, though they were never downright rude to me.

"There Were a Few Rough Edges, But Still a Great Hotel Overall " Read full review on TripAdvisor 11/4/2010 Vote

6. Subsequently had very rude and poor service.

"Hilton was a Complete Displeasure " Read full review on TripAdvisor 10/22/2010 Vote

7. Front Desk attendant was very rude and he had very poor grammar and did not make sense when speaking.

"Hilton was a Complete Displeasure " Read full review on TripAdvisor 10/22/2010 Vote

8. *servers in the restaurant and bar were surly, not well-versed in English, and just rude.

"Rip off and sub-par service " Read full review on TripAdvisor 10/21/2010 Vote

9. I thought the staff was a bit rude, certainly indifferent.

"Needs a facelift and some training " Read full review on TripAdvisor 9/7/2010 Vote

10. I thought the staff was a bit rude, certainly indifferent.

"Needs a facelift and some training " Read full review on TripAdvisor 9/7/2010 Vote