Hilton Chicago Hotel, Chicago, Mistake

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Rank

50th

Out of 415

Hilton Chicago Hotel	Average Price: $296 Check Rates

Hotel Class:

720 South Michigan Avenue

Chicago, 60605 View map

4-Star Hotel Rank: 23 of 39
Average review rating: 3.88

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (47) , MyTravelGuide (2407) , Travelocity (18) , TripAdvisor (815) , YahooTravel (73)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Mistake

Appears in 10 comments.

The following words were used in comments with Mistake:
hotel (2) room (3) service (2) walking (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We really aren't unreasonable people, but when we didn't get any acknowledgment from the staff on their mistakes, it became a bigger disappointment to us.

"Good, but not Great! " Read full review on TripAdvisor 3/21/2012 Vote

2. There is often a huge mistake made in guest service: Ownership and/or Management focus so much on the precision of rules, verbage, and pre-written script that the individuality of the employee is lost.

"So appreciative of the customer service. " Read full review on TripAdvisor 9/21/2011 Vote

3. Make no mistake, these are barely 'double' beds, not even close to a queen.

"Beautiful hotel, smallest, most UNcomfortable beds, staff wouldn't move us. " Read full review on TripAdvisor 4/21/2011 Vote

4. What a mistake.

"If my husband divorces me, it's Hilton's fault " Read full review on TripAdvisor 2/9/2011 Vote

5. What a mistake.

"If my husband divorces me, it's Hilton's fault " Read full review on TripAdvisor 2/9/2011 Vote

6. This is a mistake as most of my travel is work related (over 50 room nights/year for work) and I choose to stay at Hilton or Hyatt hotels.

"Old Hotel Needing Updates and a Good Scrubbing " Read full review on TripAdvisor 8/24/2010 Vote

7. However, it simply keeps getting in its own way and making what can only be called 'Dumb' customer service mistakes that makes it feel cheaper and more money-grubbing than it should.

"So Many Ups and So Many Downs! " Read full review on TripAdvisor 4/9/2009 Vote

8. We walked into our room and were sure they had made a mistake.

Read full review on MyTravelGuide 8/3/2007 Vote

9. We walked into our room and were sure they had made a mistake.

Read full review on MyTravelGuide 8/3/2007 Vote

10. The Hotel made a terrible mistake in judgment when they put small children in their pajamas out on the street.

"Sleeping Babies left on the Curb at 11:30 P.M. " Read full review on TripAdvisor 9/7/2004 Vote