Hilton Chicago Hotel, Chicago, Complain

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Rank

50th

Out of 415

Hilton Chicago Hotel	Average Price: $296 Check Rates

Hotel Class:

720 South Michigan Avenue

Chicago, 60605 View map

4-Star Hotel Rank: 23 of 39
Average review rating: 3.88

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (47) , MyTravelGuide (2407) , Travelocity (18) , TripAdvisor (815) , YahooTravel (73)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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annoy (24) avoid (15) awful (11) bad (69) barely (8) big deal (10) bit dated (10) broken (18) chipped (10) complain (24) complaint (38) dated (35) difficult (17) dirty (10) disappoint (64) downside (19) expensive (96) gross (6) hard (21) hassle (7) horrible (11) inconvenient (9) issue (58) lack (23) loud (12) mistake (7) mold (7) negative (22) noise (40) noisy (10) odor (7) outdated (16) outrageous (12) overpriced (19) poor (23) pricey (35) problem (66) ridiculous (18) rude (16) shock (10) slow (17) smell (33) terrible (18) tiny (24) ugly (7) uncomfortable (10) unfortunate (16) worn (20) worst (22) wrong (17)

Complain

Appears in 56 comments.

The following words were used in comments with Complain:
$ (4) breakfast (2) cares (3) clean (4) cold (3) desk (3) free (2) hotel (7) management (3) much (6) new (4) night (4) not (11) park (3) price (6) problem (3) quick (2) room (18) service (3) staff (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. complained but they wouldn't move us.

"Disappointed " Read full review on TripAdvisor 4/13/2012 Vote

2. I complained to the manager who seemed to have no problem at all with this.

"More of a Kennel than a Hotel " Read full review on TripAdvisor 11/29/2011 Vote

3. There is no point to complaining about the rooms because they are what they are--> 25 year old rooms.

"acceptable but not luxurious " Read full review on TripAdvisor 10/23/2011 Vote

4. Everyone is complaining about service, cleanliness, and overall experience.

"Worst service ever " Read full review on TripAdvisor 7/20/2011 Vote

5. I complained to the management and they sent the housekeeping again.

"Dirty hotel and bad management " Read full review on TripAdvisor 6/29/2011 Vote

6. I complained and they barely cleaned it well.

"Dirty hotel and bad management " Read full review on TripAdvisor 6/29/2011 Vote

7. I complained several times and finally got them to move me to a different room, but not only after 2 attempts on their part to fix the A/C.

"A/C didn't work and we were Nickle and Dimed to death " Read full review on TripAdvisor 6/20/2011 Vote

8. I don't know why people keep complaining about the 'dated decor'-it's a super old building, what do you expect? We had breakfast at the Pavillion.

"Excellent Hotel " Read full review on TripAdvisor 3/26/2011 Vote

9. Some people would say that I shouldn't complain as I only paid $70/night through Priceline.

"Old Hotel Needing Updates and a Good Scrubbing " Read full review on TripAdvisor 8/24/2010 Vote

10. Overall, it was a good hotel and for the price I cant complain.

"Comfortable Room-Great Service! " Read full review on TripAdvisor 7/25/2010 Vote