Hilton Chicago Hotel, Chicago, Poor

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Rank

50th

Out of 415

Hilton Chicago Hotel	Average Price: $296 Check Rates

Hotel Class:

720 South Michigan Avenue

Chicago, 60605 View map

4-Star Hotel Rank: 23 of 39
Average review rating: 3.88

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (47) , MyTravelGuide (2407) , Travelocity (18) , TripAdvisor (815) , YahooTravel (73)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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annoy (24) avoid (15) awful (11) bad (69) barely (8) big deal (10) bit dated (10) broken (18) chipped (10) complain (24) complaint (38) dated (35) difficult (17) dirty (10) disappoint (64) downside (19) expensive (96) gross (6) hard (21) hassle (7) horrible (11) inconvenient (9) issue (58) lack (23) loud (12) mistake (7) mold (7) negative (22) noise (40) noisy (10) odor (7) outdated (16) outrageous (12) overpriced (19) poor (23) pricey (35) problem (66) ridiculous (18) rude (16) shock (10) slow (17) smell (33) terrible (18) tiny (24) ugly (7) uncomfortable (10) unfortunate (16) worn (20) worst (22) wrong (17)

Poor	Appears in 69 comments.

The following words were used in comments with Poor:
average (4) bad (3) beauty (3) bed (4) concierge (4) customer (8) decorate (4) food (4) good (8) great (6) hotel (19) not (16) quality (6) room (12) service (24) shower (6) staff (9) view (10) wall (4) well (4)

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1. Eventually they did provide a room switch but communications among the staffs/department is poor.

"ok stay but could be better " Read full review on TripAdvisor 12/12/2011 Vote

2. There are many conference rooms, but all have poor ADA access.

"Classic old hotel, dated, with few public bathrooms and poor ADA access " Read full review on TripAdvisor 8/18/2011 Vote

3. I've generally had good experiences at the Hilton, but this was a poor one.

"A/C didn't work and we were Nickle and Dimed to death " Read full review on TripAdvisor 6/20/2011 Vote

4. I also found the lighting to be very poor.

"Mixed Feelings " Read full review on TripAdvisor 12/8/2010 Vote

5. The service and room were fine, neither exceptional or poor.

"Adequate " Read full review on TripAdvisor 11/12/2010 Vote

6. Is it just to frustrate the customer? With this poor customer service, I wouldn't buy Hilton stock.

"It's a beautiful old hotel, but it lacks customer service. " Read full review on TripAdvisor 10/29/2010 Vote

7. Also, the quality was poor.

"It's a beautiful old hotel, but it lacks customer service. " Read full review on TripAdvisor 10/29/2010 Vote

8. -Chicago service in general is very poor relative to other comparble U.

"Hilton was a Complete Displeasure " Read full review on TripAdvisor 10/22/2010 Vote

9. Subsequently had very rude and poor service.

"Hilton was a Complete Displeasure " Read full review on TripAdvisor 10/22/2010 Vote

10. Front Desk attendant was very rude and he had very poor grammar and did not make sense when speaking.

"Hilton was a Complete Displeasure " Read full review on TripAdvisor 10/22/2010 Vote