6. negatives: hotel charges for internet access and gym (though Chicago Bears were studying playbook that Sunday am in [free] hot tub); impossible to get concierge on phone at busy hotel and inaccurate info given when finally reached; no 'grab and go' breakfast option, and nearby Starbucks was never open when we checked; double-bedded rooms have full beds, not queens, and not very comfortable; location not on Magnificent Mile felt far from shopping and center of Chicago on a short visit; charged $2 per bag for holding bags between 12 pm checkout and 2:00 departure; took 30 minutes for bags to arrive at room at 11 pm.