9. My husband and I were shocked at the standard of the rooms * in the first room our bathroom window was jammed open and a bathroom towel had been used to block the freezing night air * no porter arrived to assist us in our move to a second room - we had already unpacked * in our second room there was no plug in the bath and when we requested one we were told to use a towel to plug the bath as they did not have any more plugs available * No Double Glazing in our room facing onto Broadway so we could not sleep.