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Rank
24th
Out of 676

On The Ave Hotel

Average Price: $314  
 
Hotel Class:
2178 Broadway
New York City, 10024 View map  
3-Star Hotel Rank: 10 of 154
Average review rating: 3.89
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (44) , MyTravelGuide (25) , Travelocity (14) , TripAdvisor (1779) , YahooTravel (24)
SAFE TO BOOK ? (3/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 37 comments. 
The following words were used in comments with Rude:
desk (14)   extremely (3)   helpful (5)   hotel (7)   housekeeping (3)   least (3)   liked (6)   management (6)   never (3)   new (3)   nice (4)   not (11)   parent (2)   personable (5)   room (8)   service (2)   staff (13)   train (2)   weekends (2)   wondering (2)    
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1. When we called to talk to a manager we were only given extremely rude workers and told to wait.
"overcharged $226 on our bill, and an employee stole from minibar " Read full review on TripAdvisor   2/15/2012 Vote      
2. I was unable to connect so dialed the operator and was connected with an offsite internet support person who was not helpful and also extremely rude.
"Great hotel in great neighborhood " Read full review on TripAdvisor   10/12/2011 Vote      
3. At this hotel it all comes down to service which was non-existent or rude at worst and average at best.
"Last resort for the upper west side. " Read full review on TripAdvisor   7/26/2011 Vote      
4. My last experience, i was given what seemed like the smallest room in the hotel, after being 'helped' by a rude front desk person - and this is from a hotel where I stay at least 4 times per year.
"I want to love this hotel but I am tired of inconsistent service and will not be back " Read full review on TripAdvisor   7/14/2011 Vote      
5. When I said that I felt I was being treated rudely, I was told that they would pass the comment in to a 'manager' but I was never allowed audience with this person.
"the place is great but the concierges could use some polish " Read full review on TripAdvisor   2/1/2011 Vote      
6. We were called early in the morning of our first day and told quite rudely to come down and bring the cash to the concierge desk, immediately.
"the place is great but the concierges could use some polish " Read full review on TripAdvisor   2/1/2011 Vote      
7. When we went the next day to change the room, the woman at the front desk was a little rude when we asked to switch.
"Careful which room you get! Started bad, ended good. " Read full review on TripAdvisor   1/25/2011 Vote      
8. Staff are rude, slow and lazy.
"This is the WORST hotel ever " Read full review on TripAdvisor   12/5/2010 Vote      
9. Staff: friendly and helpful, from the doorman, to front desk, to concierge, and housekeeping I did not encounter a single rude person - everyone smiled and helped.
"Pleasant, well located upper West Side boutique hotel with decent amenities " Read full review on TripAdvisor   4/15/2010 Vote      
10. The last day of our stay the hotel turned off our satellite so we had no TV and the housekeeping staff came by 3 different times between 8am and 1130am (check out is at noon) and asked very rudely 'WHEN ARE YOU GOING TO DEPART?' The first time at 8am we were still sleeping and like most we are not fully dressed and the lady beat on the door with 2 loud pounding punches then announced 'Housekeeping' as she walked in.
"Dirty, Small, Horrible HouseKeeping Staff, only 1 working Elevator! " Read full review on TripAdvisor   2/22/2010 Vote      
   
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