On The Ave Hotel, New York City, Complain

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Rank

24th

Out of 676

On The Ave Hotel	Average Price: $314 Check Rates

Hotel Class:

2178 Broadway

New York City, 10024 View map

3-Star Hotel Rank: 10 of 154
Average review rating: 3.89

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (44) , MyTravelGuide (25) , Travelocity (14) , TripAdvisor (1779) , YahooTravel (24)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (12) annoy (12) avoid (18) awful (10) bad (62) bed bugs (29) big deal (14) broken (32) complain (38) complaint (44) cramped (12) difficult (19) dirty (32) disappoint (70) downside (25) expensive (62) filthy (10) hard (61) hassle (11) horrible (13) inconvenient (15) issue (86) lack (40) loud (51) mistake (14) mold (16) negative (44) noise (174) noisy (50) overpriced (13) poor (27) pricey (19) problem (138) ridiculous (12) rock (12) rude (27) shame (11) shock (11) slow (99) smell (57) stain (10) tear (9) terrible (21) tiny (63) uncomfortable (10) unfortunate (40) worn (24) worst (22) would have liked (10) wrong (28)

Complain

Appears in 44 comments.

The following words were used in comments with Complain:
change (3) desk (8) elevator (3) guest (6) hotel (6) liked (3) much (6) noise (3) noisy (3) not (14) noticeable (2) old (2) positive (2) price (2) room (22) secure (2) small (4) staff (5) standard (2) view (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. On the second to the last day of our visit my husband complained of bites on his ankles.

"They denied the bed bugs " Read full review on TripAdvisor 5/16/2012 Vote

2. Elevator issues that others complained about must have been fixed.

"Perfect " Read full review on TripAdvisor 4/16/2012 Vote

3. When I complained, we were offered another room facing a wall, but after two days it is too much trouble to change.

"Not a great experience " Read full review on TripAdvisor 3/27/2012 Vote

4. complaining about noise?? It's a city - it's going to be loud if you want a view - get over it.

"Best kept secret in NYC " Read full review on TripAdvisor 1/30/2012 Vote

5. Any query or even minor complain is taken seriously and acted upon.

"It is what it says- a great boutique hotel " Read full review on TripAdvisor 12/22/2011 Vote

6. To sum up, nothing special (there must be hundreds of hotels like this in NY) and nothing to complain about.

"Not bad for NYC " Read full review on TripAdvisor 12/16/2011 Vote

7. the staff and the rooms are really great so give it a try, You will feel right at home, I can't think of anything to complain about.

"the best " Read full review on TripAdvisor 8/23/2011 Vote

8. Don't bother complaining because the front desk has no sympathy.

"Horrible hotel no matter what deal you get! " Read full review on TripAdvisor 7/12/2011 Vote

9. The AC was not fixed, so we complained, a tech came, and he installed a new thermostat.

"Could have done more " Read full review on TripAdvisor 7/1/2011 Vote

10. I left my room around 12pm, and went to complain to the front desk, then went about he felt that takign $100 dollars off my my 1,000 a night bill was suufficent enough, which i felt was not.

"Dirty and Terribly " Read full review on TripAdvisor 5/20/2011 Vote