Hilton Garden Inn New York/West 35th Street, New York City, Rude

OpinionWell's Blog

Home » United States » New York » New York Destinations » New York Hotels » Hilton Garden Inn New York/West 35th Street

OpinionWell
Rank

3rd

Out of 676

Hilton Garden Inn New York/West 35th Street	Average Price: $311 Check Rates

Hotel Class:

63 West 35th Street

New York City, 10001 View map

3-Star Hotel Rank: 1 of 154
Average review rating: 4.66

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (71) , TripAdvisor (1265)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

a bit small (22) annoy (10) avoid (11) bad (42) bed bugs (13) big deal (10) complain (23) complaint (39) cramped (13) delay (7) difficult (15) dirty (9) disappoint (41) downside (19) expensive (55) hard (37) hardly (5) hassle (16) hate (8) horrible (6) inconvenient (8) issue (67) lack (13) loud (19) mildew (6) mistake (5) mold (5) negative (30) noise (136) noisy (34) odor (6) outdated (5) overbook (5) overpriced (9) poor (10) pretty small (6) pricey (17) problem (106) rock (13) rude (19) sadly (5) slow (31) smell (35) terrible (8) tiny (24) too small (8) uncomfortable (9) unfortunate (14) worst (7) wrong (19)

Rude	Appears in 19 comments.

The following words were used in comments with Rude:
concierge (2) desk (7) helpful (2) hotel (4) liked (2) management (2) most (3) night (2) not (7) reception (3) reservation (2) room (6) staff (7) unhelpful (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. They were rude, unhelpful, discourteous.

"They cancelled our reservation with no notification!!! " Read full review on TripAdvisor 4/18/2012 Vote

2. The front desk staff were rude, and the hotel night manager was obnoxious.

"They cancelled our reservation with no notification!!! " Read full review on TripAdvisor 4/18/2012 Vote

3. ' Most of the staff was rude and not willing to help.

"Awful staff " Read full review on TripAdvisor 4/11/2012 Vote

4. The concierges (two women) were indifferent and mostly rude.

"Convenient, clean and a good value. " Read full review on TripAdvisor 1/22/2012 Vote

5. When I went to retrieve I was met by a rude front desk guy that insisted I get a ticket.

"We loved the location!!! " Read full review on TripAdvisor 6/24/2011 Vote

6. The rudeness kept it from being rated above average.

"Quiet, comfortable hotel but staff made no effort! " Read full review on TripAdvisor 5/23/2011 Vote

7. She is rude and you will not go the extra mile like Tom does.

"Tom is awesome!! " Read full review on TripAdvisor 2/26/2011 Vote

8. Unfriendly and rude staff, No courteousness, acted like they were doing us a favor by letting us stay there, especially the lady at the front desk.

"PLEASE DO NOT STAY HERE!! " Read full review on TripAdvisor 12/30/2010 Vote

9. In a city where most hotel employees are miserable and rude, this hotel is an oasis.

"Excellent Service, Beautiful Hotel " Read full review on TripAdvisor 12/30/2010 Vote

10. I was also there when the blizzard set in, and I was fortunate that my flight was not cancelled however before I knew that I tried to see if I could stay longer and the staff had turned into rude unhelpful people which really shocked me, as two days previous they were totally different.

"Fantastic hotel..... except poor customer service " Read full review on TripAdvisor 12/30/2010 Vote