Hilton Garden Inn New York/West 35th Street, New York City, Complain

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Rank

3rd

Out of 676

Hilton Garden Inn New York/West 35th Street	Average Price: $311 Check Rates

Hotel Class:

63 West 35th Street

New York City, 10001 View map

3-Star Hotel Rank: 1 of 154
Average review rating: 4.66

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (71) , TripAdvisor (1265)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (22) annoy (10) avoid (11) bad (42) bed bugs (13) big deal (10) complain (23) complaint (39) cramped (13) delay (7) difficult (15) dirty (9) disappoint (41) downside (19) expensive (55) hard (37) hardly (5) hassle (16) hate (8) horrible (6) inconvenient (8) issue (67) lack (13) loud (19) mildew (6) mistake (5) mold (5) negative (30) noise (136) noisy (34) odor (6) outdated (5) overbook (5) overpriced (9) poor (10) pretty small (6) pricey (17) problem (106) rock (13) rude (19) sadly (5) slow (31) smell (35) terrible (8) tiny (24) too small (8) uncomfortable (9) unfortunate (14) worst (7) wrong (19)

Complain

Appears in 23 comments.

The following words were used in comments with Complain:
carpet (2) desk (4) elevator (2) floor (2) hotel (5) management (2) much (2) new (2) not (4) room (7) size (2) stains (2)

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1. When people complained about the noise being 'Unbearable' I'm just going to assume you live in the suburbs.

"My Experience With The Hilton Garden Inn New York West 35th Street " Read full review on TripAdvisor 1/30/2012 Vote

2. have no complains.

"Great location and hotel " Read full review on TripAdvisor 1/5/2012 Vote

3. When i complained with the satff they showed me other rooms which were exactly the same.

"never again " Read full review on TripAdvisor 9/25/2011 Vote

4. For the prices, can't really complain.

"Nice new hotel near Times Square " Read full review on TripAdvisor 9/23/2011 Vote

5. I did arrive about 45 min before the check in time (3PM) and there wasn't any rooms, I'm not going to complain about that, I was early.

"Good Deal " Read full review on TripAdvisor 9/19/2011 Vote

6. cannot complain about this hotel and would definately go back.

"Perfect location to stay in NYC! " Read full review on TripAdvisor 8/19/2011 Vote

7. We complained and they said that it's just a marketing come on, but did move us to a better room.

"Ok hotel " Read full review on TripAdvisor 7/28/2011 Vote

8. we can't complain.

"Superb!!! " Read full review on TripAdvisor 6/24/2011 Vote

9. The hotel were also kind enough to hold our luggage all day and didn't complain or frown when we kept coming back with shopping to fill our cases.

"Loved it so much we are already planning our next visit " Read full review on TripAdvisor 6/2/2011 Vote

10. I called the front desk to complain, and the person on duty (Tom I think) was very helpful.

"Good Choice for NYC " Read full review on TripAdvisor 5/22/2011 Vote