Bentley Hotel, New York City, Unhelpful

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Rank

155th

Out of 676

Bentley Hotel	Average Price: $290 Check Rates

Hotel Class:

500 East 62nd Street

New York City, 10021 View map

3-Star Hotel Rank: 51 of 154
Average review rating: 3.71

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (83) , Travelocity (5) , TripAdvisor (631) , YahooTravel (21)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Unhelpful

Appears in 7 comments.

The following words were used in comments with Unhelpful:
concierge (2) desk (3) most (2) need (2) reception (2) rude (3) staff (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Five years ago previous staff members were trying so hard to be hip they were unhelpful to the point of insolence.

"Extraordinary view! " Read full review on TripAdvisor 3/10/2012 Vote

2. Staff unhelpful stating that they can only take action when they catch someone redhanded.

"Good price and location " Read full review on TripAdvisor 12/14/2011 Vote

3. Staff were rude and unhelpful - with the exception of Yara at reception.

"Avoid this run-down, overpriced hotel " Read full review on TripAdvisor 7/2/2011 Vote

4. The Concierge desk, maids and hotel porters were excellent, but we found the main desk staff to be unhelpful at times.

"Reasonable value hotel " Read full review on TripAdvisor 6/17/2008 Vote

5. What was most annoying were the charmless, rude, unhelpful reception staff.

"Hopeless Reception Staff " Read full review on TripAdvisor 8/22/2007 Vote

6. The staff are quite unhelpfull on the desk, and the concierge was ironically the most unhelpful and rather rude.

"Bentley?! More like a robin reliant! " Read full review on TripAdvisor 6/24/2007 Vote

7. So these issues, coupled with a dreary location, a TV remote that needed new batteries (I had to ask twice),furniture that needed to be refreshed, and a very sour and unhelpful weekend and hight staff, leads me to suggest that you look elsewhere for accommodations in the Big Apple.

"Run - Don`t Walk " Read full review on TripAdvisor 6/20/2007 Vote