Bentley Hotel, New York City, Frustrated

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Rank

155th

Out of 676

Bentley Hotel	Average Price: $290 Check Rates

Hotel Class:

500 East 62nd Street

New York City, 10021 View map

3-Star Hotel Rank: 51 of 154
Average review rating: 3.71

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (83) , Travelocity (5) , TripAdvisor (631) , YahooTravel (21)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Frustrated

Appears in 11 comments.

The following words were used in comments with Frustrated:
disappoint (2) elevator (2) hotel (4) water (2)

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1. To come back to a room with an unmade bed and damp towels was very frustrating.

"Standards have dropped " Read full review on TripAdvisor 4/30/2012 Vote

2. I was so frustrated I decided to not stay there and try a hotel uptown that I'd stay in during a past trip.

"Great stay at the Bentley! " Read full review on TripAdvisor 2/2/2012 Vote

3. Elevators a bit slow during peak usage periods is the only thing I can think of that could be frustrating if in a rush.

"bently hotel " Read full review on TripAdvisor 11/29/2011 Vote

4. Customers all around us were furious and frustrated.

"Rooftop Restaurant a Disaster " Read full review on TripAdvisor 6/7/2011 Vote

5. 30 mins been and gone still no hot water this carried on with numerous frustrating telephone calls to which the staff were just so 'matter of fact' about the situation they obviously expected their residents just to wash in COLD water and forget about showering.

"Horrendous! Never Again.......... " Read full review on TripAdvisor 3/18/2011 Vote

6. The elevators were almost always packed with frustrated hotel guests complaining about how long they had to wait just to get to the lobby.

"There are better hotels for your money " Read full review on TripAdvisor 3/9/2011 Vote

7. Unfortunately, they failed to accurately describe the Bentley which led to disappointment and frustration.

"Let them change your mind. " Read full review on TripAdvisor 3/3/2011 Vote

8. Service from check in to check out was openly rude and frustrating.

"Awful service, outer edge of town, better off in Brooklyn. " Read full review on TripAdvisor 8/23/2010 Vote

9. Once I googled the hotel's address, I was seriously frustrated--the Bentley Hotel is about as far as you can go east, meaning that it's either a 10-20 minute walk to the nearest subway (depending on your agility and comfort of your shoes) or a $20 cab ride to basically anywhere in the city.

"Awful location, so-so hotel " Read full review on TripAdvisor 5/16/2010 Vote

10. Though the lack of amenities was a little frustrating.

"Great deal for the price we paid!!!! " Read full review on TripAdvisor 8/12/2009 Vote